Customer Service Sales
Resume:
Guadalupe Dennis
Rancho Santa Margarita, Ca. ************@*****.***
Profile
Accomplished sales professional and entrepreneur with over 15 years experience. Business
development acumen coupled with integrity and commitment to customer service excellence.
Demonstrated sales leader with the ability to surpass goals, increase client base and customer
retention. Skilled in problem resolution, time management, and team leadership. Excellent
verbal and written communication skills, fluent in written and spoken Spanish.
Experience
Retail Sales Consultant, Sprint, Torrance, Calif. Nov. 2012 – Present
Gained valuable experience in an award winning best-in-industry retail environment (See: JD
Power & Associates). Strong ability to give both excellent customer service while exceeding goal
expectations. Accomplished all areas of sales and customer service in an industry where
incremental add-on sales are key and customers must be educated regarding emerging products.
Developed both persistence and the ability to overcome objections, analyzing customer’s needs
while creating value in Sprint products and services.
Account Executive Circulation, OC Register, Santa Ana, Calif. Apr. 2008 - Jun. 2011
Responsible for increasing sales and circulation for diverse product portfolio in the print sector of
the OC register. Developed Interactive Marketing and Sales promotions and incentives to
increment sales and circulation. Assigned as Liaison between independent circulation contractors
and company executives. Introduced Promotions to Retail Managers and secured preferred
product placement.
Account Executive, Seccion Amarilla USA, Tustin Calif. Nov. 2006 - Oct. 2007
Responsible for Media sales in Spanish Yellow Page Directories. Prospected potential advertisers
and created new business. Consultive and need based selling while developing advertising
solutions best suitable for client. Managed multiple accounts through entire advertising process.
Account Executive Excelsior, OC Register, Santa Ana, Calif. Jun. 2006 - Nov.2006
Responsible for Media sales in newspaper, and in Spanish community papers. Developed
Business proposals to define and develop effective print campaigns. Created Advertising
strategies to optimize opportunities within the Hispanic Community. Managed Ad Campaign
through production and placement as to meet client’s expectations to gain repeat business.
Composed Ad content in Spanish for clients. Participated in community events to Promote,
Brand and Survey Product.
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Guadalupe Dennis
Experience cont.
Owner, Marketing Mgr., Vianey Lingerie, U.S. and Latin America. 2002-2006
Managed all aspects of Sales, Marketing, and Vendor Selection. Responsibilities included project
management, event planning, market and competitive research. Developed and executed
comprehensive trade show strategies including event marketing, sponsorships and logistics.
Established effective communications and sales incentives along with sales competitions
translating into specific performance targets. Created all Marketing and sales materials in dual
languages due to multi-cultural operations.
Owner, General Mgr., Airline Baggage Service ABS, Inglewood, Calif. 1994 -2002
Entrepreneurship responsibilities included building relationships with Airline Management and
introducing innovative computer systems to meet the particular characteristics of the various
Airline Baggage Operations. Sales responsibilities included establishing new accounts to service
20 + Airlines and maximize business profits. Devel oped and created a specialized computer
program allowing for a more efficient database and tracking system that included continuous
updating and statistic processing for the Airline creating a more time effective delivery process.
Leadership responsibilities included hiring and training new employees in the delivery process
while assuring that customer service expectations were met.
Station Sales Rep, Mexicana Airlines, LAX, 1978 – 1994
Responsible for the day-to-day operations involved with the departure and arrival of international
flights with customer service, safety, and on time departures being at the forefront. Developed
comprehensive understanding of computer-assisted scheduling, reservations, and baggage claim
systems. Trained in Flight Operations responsible for distribution and calculation of cargo,
passengers, fuel, baggage and crew to compute the aircrafts weight and balance Graph for pilot.
Supervised and coordinated personnel responsible for the daily flights operations, i.e., Ramp
Agents, Commissary, Security, Cabin Cleaners etc. to ensure on time departures. Worked closely
with Immigration and Customs officials and assisted in verification of travel document and
interpretations between government officials and airline patrons.
Education
Universidad Autonoma de Guadalajara, Mexico
Adminstracion Turistica 1973-1977
Southern California School of Interpretation, Santa Fe Springs, Calif.
Court Interpreter Program. Jan. 2012 - Aug. 2012
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