Customer Service Assistant

Jessica F. Monk B.A.

**** ******** **** ***** 905-***-****

Mississauga, ON L5K 1C7

******@****.***

I am a team player, detail-oriented, organized, have a strong ability to multi-task, and

work well under tight deadlines in fast paced environments.

EDUCATION

ADVERTISING May 2013

Mohawk College, Hamilton, ON

3 year Advanced Diploma

THEATRE AND FILM May 2009

McMaster University, Hamilton, ON

Bachelor of Arts

QUALIFICATIONS

• Proficient with both Microsoft and Mac Operating Systems including Microsoft

Office Suite and Adobe Creative Suite

• Strong written and verbal communication skills

• 7 years of customer service experience

• Experience working with a variety of clients in high volume settings

• Government Security Clearance

• Valid G license

EXPERIENCE

Account Assistant

ZenithOptimedia, Toronto, ON March 2013-November 2013

• Assisted with planning and buying of client accounts utilizing print, out of home,

radio, and digital media

• Assisted in developing media strategy and recommendations

• Reviewed and verified media buys to ensure proper execution

• Met with sales reps to analyze value and applicability of media vehicles for client

media plan

• Communicated to clients media plans and facilitated purchasing agreements

• Performed campaign analysis throughout and provided optimization

recommendations

• Worked with accounting department to reconcile discrepancies and issue payment

to vendors and billing to clients

Account Coordiator

Mohawk College “The Agency”, Hamilton, ON September 2012 – February 2013

• Met with clients to establish their initial needs to improve traffic to their

organizations (Alzheimer’s Society and Hamilton Naturalist Club)

• Developed an integrated marketing plan with recommendations which was then

presented to the client

• Developed brochures, surveys and posters

Student Services Assistant

Mohawk College, Hamilton, ON September 2012- December 2012

• Assistant to the Events Officer

• Designed PowerPoint presentations for international events held at the College

(Canadian Citizenship Ceremony, International Education Week)

• Designed email invitations for staff, thank you letters for student volunteers, and

posters for events

• Developed Budget Control Sheets to ensure accurate spending

• Assisted at various international events including giving tours to potential and

future students

Enumerator

Statistics Canada April 2011 – July 2011

• Efficiently distributed and collected Census and National Household Survey

information from assigned area

• Assisted those having trouble completing the census

• Worked efficiently and accurately under tight deadlines with little or no

supervision

• Developed excellent time management and organizational skills

Direct Energy (Express Employment Professionals)

Information Services Professional June 2010 – September 2010

• Entered new customer enrolments into Clarify and DEBE Databases

• Performed database upkeep to ensure proper billing information, client details,

and service contracts

• Corrected pre-existing client files and system errors in Clarify and DEBE which

led to less complaints, better customer service and increased profitability for the

organization

• Provided on-boarding for new staff and continuous on-the-job training for

existing staff

Head Cashier

Compass Group September 2009- November 2010

• Supervised a team of cashiers and cooks to ensure quick and accurate service for

customers

• Learned the value of teamwork

• Provided friendly and efficient customer service

VOLUNTEER

Homefront Cancer Services June 2005- Present

• Assist with set up and take down of various events

Contact this candidate