Customer Service Medical

JESUS M. BRAVO

**** ****** ***, ****** ** *****

TEL: 859-***-**** (CELL)

EMAIL: ********@*****.***

Profile

Self-motivated, detail-oriented, customer friendly individual who wants to grow with a company.

Experience

Humana

2011-precent

• enter prescription order for member

Explanation of medical benefits/claim process

• track order

• Insurance specialist

• Educated mbr on the medical/dental/vision benefits

Student Outreach Solutions, Cincinnati, OH

2009-Present

• Student loans advisor,

• Provided support to college students with there student loans

• Providing the best options regarding managing their student loans and coming up with the best

• Solutions for them.

• Generated repeat business through successful client follow up.

• answered inbound calls in support of customer needs. conveyed in a reassuring manner step by step

instructions to resolve application issues.

• giving assistance in bringing their over limit and or pass due account current.

• Awarded top loan advisor for exceeding set productivity targets.

Sinkula Investments, union, KY

2007-2009

• Assistant Manger

• Monitored over 35 employees. other responsibilities included, financing, management,staffing and

administration

• supervised performance of personnel and make sure there was a great work atmosphere.

• Inspired staff to fulfill their individual as well as organizational goals.

• Provide great customer service.

Education

Brown Mackie College, Fort Mitchell, Ky

• Associates degree in Criminal Justice

Mount Saint Mary College

• Business Management/Business Law

Skills

• 6 years of customer service.

• Microsoft word, Excel, PowerPoint.

• Extremely productive in high volume, High stress, environment.

• Self-starter with a can do attitude.

• Good communication and presentation skills

• Good customer relations skills

• Bilingual (Spanish/English)

Contact this candidate