Customer Service Sales
Resume:
To Whom It May Concern
I would like to submit my resume for your consideration for employment.
I would like to give you a few highlights about myself that would make me an asset to your
company. Over the years, I have been fortunate to have been employed with companies that
have strengthened my skills as a manager and employee. I have helped empower team members
and peers by giving them leadership and constructive feedback, therefore generating measurable
service excellence responses from our customers. A focused sales and performance plan has
resulted in stores exceeding regional sales expectations.
I am a conscientious, hard worker that would welcome the opportunity to bring my skills and
abilities to you to make your company the success I’ve brought others.
I look forward to hearing from you soon.
Regards
Eric Chaney
Eric Chaney
9413 Timberlake Rd, Fredericksburg, VA 22408 *********@*****.***
Objective
Support the company’s mission, purpose, goals by fostering positive working relationships with
direct reports, peers, supervisors, suppliers, and customers.
Employment
Lowes March 2011 – March 2014
Assistant Store Manager
Stafford, Virginia
Responsibilities
• Responsible for overall store operation, to include sales and margin performance and store
personnel management.
• Executing Lowes business strategy through: 1.Leading teams and reacting with agility to
internal and external factors; 2. Developing key relationships, including customer, workforce
and community that improve business results; 3. Empowering teams to deliver superior
customer service that produces positive business results. In addition being ultimately
accountable for overall store expenses, merchandising standards, policy and procedure
compliance, safety, security, supervision, training, mentoring, and scheduling of all personnel
and any other duties as assigned.
• Driving shareholder value through payroll and other expenses through the store. Drive new
company wide sales initiatives to improve top and bottom line performance.
• Managing customer relationships by providing superior customer service. Lead the
implementation of all customer service programs.
• Getting work done through others by providing supervision and direction. Adjusting
leadership style that fits the unique needs of each individual or situation. Develop, coach, and
mentor direct reports.
• Provide constructive suggestions and encouragement, set performance expectations, provides
honest feedback, and identifies assignments to provide others with developmental
opportunities.
• Drive and inspire a sales and service culture throughout the store. Drive succession
management activities throughout the store to ensure talent is available for key roles.
• Ensuring all merchandising standards are maintained on a daily basis. Deliver sales and
margin performance that meets or exceeds budgeted expectations.
• Address all operational issues, making changes and corrections as necessary.
• Maintained acceptable audit, and review scores.
Smitty’s Building Supply June 2004 – February 2011
Operations Supervisor
Manassas, Virginia
Responsibilities
• Oversight of shipping and receiving $84 million in materials.
• Ensure quality of material is to company standard
• Ensure employee performance is to standards and drive employee moral
• Inventory control, including cycle counts, receiving, transfers, return process, credits, and
damages.
• Manage will call and customer service for prompt customer service.
• Employee performance reviews and set standards thru meetings and performance plans.
• Develop and implement planograms
• Ensure all trucks which include flatbeds, boom trucks, box trucks, and tractor trailers are
loaded correctly to D.O.T standards.
• Cover dispatch when needed to route trucks for the next day.
• Training Development and Facilitation
• Inventory Management and Control leader
• Large Scale Project Leadership and Planning
• Cost Planning for effective P&L’s
• Develop and Implement Operational Processes
• Strategic Budget Planning for New Store opening
• Operational Forecasting
• Vendor Management
• Workforce Planning
• Human Resource Policy and Practices
Home Depot August 1998-June 2004
Department Supervisor
Woodbridge, Virginia
Responsibilities
• Event planning, staffing to ensure excellent customer service and merchandising
presentation.
• Monitor performance and set associate sales goals
• Approves returns, adjustments, refunds and exchanges in a positive manner
• Provides excellent customer service, and cultivates customer goodwill to ensure repeat
business
• Manages day to day operations of department
• Issues PNL statements monthly and reviews with associates
• Maintained a complete understanding of profit and loss calculations and basic business
finance (e.g. gross margin percentages and calculations, depreciation, capital and revenue
expenditure, cash-flow, overheads etc)
• Overseen multiple departments within the company. Kitchen and bath, appliances, design
center, hardware, commercial and sales specialist.
• Safety team member October 2000-June 2004
• Key carrier from January 2001-June 2004: this involved opening and closing the store at
times, counting the vault, acting as manager duty.
References
Mike Comerford
Friend and mentor
Matt Battles
Store Manager, Lowes
Contact this candidate