Customer Service Manager
Resume:
Candidate _Donald Ivy II
**** ****** **., ******* **, 38127
Home: 901-***-****
Cell: 901-***-****
Email: ****@*******.***
Professional Goal Design and implement high performance business applications and databases allowing me to use my skills in the field of management information systems.
Computer Skills
Programming Experience Software Experience
SQL, HTML, XHTML, Visual Studio.net 2003/2005/2012
C, C#, C++, Java, AutoCAD
JavaScript, CSS, XML, Microsoft Visio
ORACLE PL/SQL Microsoft Office Suite:
Progress 4GL, Unix Excel, Power Point, Access, Word
Personal Experience
* Created a music player application in Visual C#, with the use of multiple API's, that allowed the user to control music playlists with hand and body gestures.
* Created a web based game server that stored user login information in a database, and allowed access to games on a Tomcat server if the login information was valid.
* Programmed a 68HC11 microcontroller to accept user input, calculate the area and perimeter of the given values, and display the calculations to an lcd screen.
* Programmed a robot, powered by the 68HC11 microcontroller, to run a predetermined sequence and stop 12 inches from the restriction zone.
Education University of Memphis 2012
Bachelor of Science in Engineering Technology
Computer classes were primarily taught in C, C++, C#, and Java, with a focus on the analysis, design, and implementation of object oriented systems.
Summary of Academics * Created console and windows based applications using C, C++, and C#.net utilizing Visual Studio 2003/2005 IDE
* Designed web pages using HTML, CSS, and XML with a SQL Server backend
* Formulated network design and management processes, incorporating troubleshooting, and monitoring.
* Used systems analysis and design concepts, skills, methodologies, techniques, and tools
essential for developing information systems.
Work History IT Applications Trainee
Sedgewick CMS December 2013 - Present
PRIMARY PURPOSE: To be oriented and trained in the Sedgwick software development lifecycle. Working under close supervision performs the following duties: assists in the development/modification of simple software programs; assists in the development and submission of requirements to programmers; and participates in review sessions with IT colleagues.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
* Develops an understanding of Sedgwick's IT processes and procedures, including the software development life cycle.
* Develops skills and knowledge in required development language to perform assigned tasks.
* Under close supervision, assists in the performance of the following duties:
* Data and system analysis, including loading and balancing creation of derived fields and formatting, process flows and data diagrams.
* Requirement development process and unit testing of simple code units.
* Development and testing of software using Informatica, PL/SQL, Progress, Microsoft.net or other programming languages as specified.
* Investigation of issues and development of resolution in a timely manner with a technical leader.
* Follows per-established departmental standards and guidelines as they pertain to design and development; adheres to the goal of delivering and maintaining the highest quality of customer service to our clients.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
* Performs other duties as assigned.
* Supports the organization's quality program(s).
Computer Technician/Repairman
Entrepreneurship June 2012 – December 2013
Diagnose and repair problems encountered in the windows operating system, and employ preventative measures to insure continued performance.
* Virus, spyware, and adware removal
* Data recovery
* Speed and performance optimization
* Test and replace faulty hardware components
Referee
FIRST® Lego League Robotics Competition December 2011
Assigned the task of insuring that the event was fair, and that each competitor was competing on an even playing field.
* Set up and break down the event
* Set and reset tables and fields for competition
* Referee and score competitors according to FIRST® rules and regulations
* Identify rule violations
References
Lonnie Spears
IT Applications Manager
Sedgwick CMS
1100 Ridgeway Loop Rd.
Memphis, TN 38120
Relationship
Manager at Sedgwick CMS from 12/2013 through Present
Shahul Lareef
IT Software Development Supervisor
Sedgwick CMS
1100 Ridgeway Loop Rd.
Memphis, TN 38120
Relationship
Supervisor at Sedgwick CMS from 12/2013 through Present
Ratnakara Rao
IT Software Development Advisor
Sedgwick CMS
1100 Ridgeway Loop Rd.
Memphis, TN 38120
Work: 901-***-****
Cell: 901-***-****
Relationship
Mentor at Sedgwick CMS from 12/2013 through Present
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