Customer Service Sales
Resume:
LaTesha L. Jones
Laveen, AZ ***39
****************@*****.***
To whom it may concern,
I am vigorously looking for an opportunity in a fast paced, demanding and multi-tasking environment. Throughout my career I have
gained knowledge and tools to adapt to any environment and I believer that I will be an asset to any corporation. I am currently
attending the University of Phoenix and have one class to complete to receive my Bachelor of Science in Business with a
concentration in Project Management degree. I completed my certification classes in October 2013 and will apply for PMP
certification. I am eager to utilize my education and customer service training to grow and reach a broader point in my career.
During my previous employment I have demonstrated an exceptional ability for my employers to achieve the goals and demands of
organization. I have a proven reputation, with a consistent history of exemplary performance reviews and recognition for driving
efficiency improvements to office systems, workflows and processes. I offer a fifteen-year track record in office management, new
hire training, system changes, oral presentations and administrative support. You will benefit from my following key strengths:
Computer expertise, with proficiency in all MS Office programs (Word, Excel, PowerPoint, Outlook, Access and SharePoint), Diver,
corporate training, new system implementation and customer service experience.
I have broad-based experience covering a full spectrum of administrative duties, including executive support, office management,
billing/invoicing, payroll administration, customer care, account management, database administration, document preparation,
employee system training, travel/meeting coordination and project/program support.
I possess superior multitasking talents, with the ability to manage multiple high-priority assignments and develop solutions to
challenging business problems, I work well as an individual and as a team player, I am self-motivated, goal oriented and ready to
succeed.
I am confident, that if I am hired, then you will have more time and energy to concentrate on growing your business.
My resume is enclosed for your review, and I will follow up with you in a few days to discuss your company needs. You may also call
me at 480-***-**** or email me at lateshacaldwell@*@*****.***.
Thank you for your time, and have a great day.
Sincerely,
LaTesha L. Jones
Enclosure
LaTesha L. Jones
9337 S. 33rd Dr.
Laveen, AZ 85339
****************@*****.***
Objective:
To obtain a position that will allow me to utilize my education and training and allow for professional growth for myself and increase
customer knowledge and corporate brand awareness
Experience:
CGI
Project Coordinator 01/2014 – Present
Job scheduling, maintain all project information and documentation, quality control, invoice preparation, monitoring contract
deliverables, coordinate weekly schedule review meetings with client, risk management, critical path analysis, execute the monthly
cycle to generate standard reports that support internal management, maintaining the site planning systems that supports
integration to the ERP for reporting, updating internal SharePoint site, report preparation, creating and modifications to the Work
Breakdown Structure (WBS), support project tracking and scheduling requirements, facilitate communication meetings between
internal organization and project teams, new hire employee training on CGI systems and project knowledge, responsible for
supporting the project manager and other project resources during the project lifecycle, assist in development of communication and
training plans, plan, monitor and coordinate tasks within the project team.
Prodigi Entertainment Group
Project/Event Manager 03/2012 - Present
Event planning, execution, talent coordination, maintain all event timelines, provide status reports for events and tasks to internal
team, facilitate communication meetings, contact vendors, invoicing, handle vendor related questions and concerns, process event
feedback, coordinate event review meetings, generate after activity reports, travel between Arizona and Illinois for events in both
states, responsible for advertising
Southern Wine and Spirits
Sales Administrative Assistant 10/2011 – 01/2014
Provided weekly sales report updates, liaison between sales team and managers, meeting planning, expense reports, incentive
tracking, tracking planners and case displays in Chain Sales Management, updated internal SharePoint site, implemented monthly
training and updates for sales representatives on Chain Sales Management, presented new product development materials to sales
representatives and account executives, and supported On/Off Premise General Sales Managers and Director of Chains.
Pricing Analyst 03/2011 – 10/2011
Maintained pricing, discounts and special pricing programs in the mainframe system for everyday and future use as well as other
programs, worked with corporate office to set up quotes for new and existing products codes, implemented and maintained chain
grocery store pricing plan, processed special pricing forms that are time sensitive, processed inactivate product codes in mainframe
system, partnered with internal customers to ensure inventory, promotions, blitzes and discounts are accurate, answered inquiries
regarding discounts, item descriptions, vintages, case specifications, UPC/SCC codes and item demographics and provided training
to new hires on entering special priced items for orders.
Administrative Clerk 09/2010 – 03/2011
Daily report distribution, prepared all outbound employee mail, received and distributed inbound mail, relieved receptionists for
breaks and lunch periods, maintained office supplies, interacted with all departments and divisions to provide general office
assistance, meeting set-ups, filing, typing, and any other projects assigned by management, and updated new pending license
reports and send introduction letter on behalf of Southern Wine and Spirits.
Mirab USA
Customer Support Specialist 10/2008 - 03/2009
Provided customer service support to the outside sales team, processed customer orders in Apgen, arranged travel arrangements
for Executive staff and visiting guests, processed sales agreements for customers, maintained current price agreements, tracked all
shipments with shipping companies, interfaced with customers in regards to accounts, processed invoices, and answer multi-line
telephone systems. Whenever needed assisted interoffice staff.
G-Tech Professional Services
Ford Motor Company 03/2007- 05/2008
Administrative Assistant
Answered telephones in a courteous manner for all necessary staff members, took accurate messages, gave information to callers,
and routed callers to appropriate personnel in a timely manner, greeted visitors, ascertained nature of business, assisted when
appropriate, or referred visitors to appropriate person. Provided high level of customer service and assistance to clients, and fellow
co-workers both inside and outside of immediate team. Communicated in person and through correspondence with high level
contacts inside and outside the company such as vendors, customers, and senior leadership. Coordinated travel arrangements for
staff. Prepared expense reports/reimbursement requests for staff. Scheduled meetings and appointments for staff, including
coordinating and confirming attendance, arrangement of meeting location, equipment and supplies. Read and routed incoming mail
and prepared outgoing mail.
ROUSH Performance Products
Executive Sales Assistant 01/2005 - 08/2006
Maintained schedules for the General Manager, CFO, Senior Vice President of Sales and Marketing. Coordinated travel
arrangements, production planning, logistics, vehicle pricing, expense management, and vehicle fleet management. Prepared
payroll for 100+ employees, prepared legal documents, provided support to staff inside and outside of immediate team, developed
marketing materials and answered telephones in professional manner, provide marketing and sales information to callers.
Communicated in person and through correspondence with high level contacts inside and outside the company such as vendors,
customers, and senior leadership. Provided new sales representative with ROUSH training on product knowledge, marketing tips,
and provided sales tips and weekly conference calls with dealers about ROUSH products and sales opportunities.
The Real Estate Center
Administrative Assistant 06/1997 - 01/2005
Answered a multi-line phone system, assisted agents by making phone calls and setting appointments, produced end of the month
reports for agents, prepared legal and business documents using word processing and spreadsheet applications, assisted potential
buyers with questions, managed rental properties, typed leases, collected rental payments, conducted inspections, completed move
in/move out paperwork and handled all accounts payable and receivables with QuickBooks.
Education:
University of Phoenix Cass Technical High School
Tempe, AZ Detroit, MI
Major: Project Management Major: Business Administration
Graduation date: Fall 2014 Class of 1997
Contact this candidate