Customer Service Manager

Profile

Motivated, young college student seeks to benefit the company through sincere effort and teamwork using my excellent communication skills and the ability to professionally convey correct information in an organized and effective manner.

Experience

Campaign Manager Live Commercial Advertising

Salt Lake City, Utah April 2014- Present

Advertised specific products for clients in an extremely fast paced competitive environment. Moved through the program at a rapid pace that began at entry level, then on to anchoring events as the campaign manager. Traveled for the company to D.C. to host a successful event in order to qualify for a Top Leaders meeting in Dallas where qualifying candidates met the most successful managers in the country. While in Dallas, had the opportunity to meet with the most qualified product managers, and complete work shops with them on specific marketing systems. Currently trained and have had success in three campaigns, and have been ranked in the top 5 in the country during the time on any given campaign. Inter viewed other candidates for program and trained them personally.

Auditor I Mortgage Compliance Advisors

Salt Lake City, Utah March 2013-April 2014

Reviewed and analyzed data to interpret whether or not a loan process was done within compliance of current laws and regulations regarding the current mortgage industry. As a key player on the team, helped develop new questions for the Servicing Department. Worked within Order Management and GFE Regulatory & Compliance departments. In addition to the previously listed departments, worked in client specific focus groups to establish quality and effective production despite the fluid environment.

Hostess Jim ‘N’ Nicks

Denver, Colorado August 2012- February 2013

Directed customer flow into the restaurant with Southern Hospitality. Ensured effective communication between employees in order to provide the best customer service despite being in such a fast paced environment.

Front Desk Trails Recreation Center

Centennial, Colorado August 2008-August 2012

Managed a Point of Sale interface. Handled membership passes and business transactions. Operated a telephone switchboard and redirected calls as needed. Provided excellent customer service and maintained customer retention.

Education

BYU-Idaho Major: Business Management Minor: Marketing 2011-Present

Associates Degree in General Studies as of April 2014

Course work focused on Technology (MS Office) and Education courses. Participated actively in the Music program on campus.

Community College of Aurora Fall of 2010

- General Education courses, Music, and Introduction to Education.

Skills

Self Managed, Student Mentality, Ambitious, Strong Work Ethic, Flexible, MS Office proficient on both PC and Mac, Communication Skills, Interpersonal Skills, Organization Skills, Team- Focused, Problem Solver.

References

Sam Lee - 801- 687- 2324 Team Lead at Live Commercial Advertising

Paula Chase - 888-***-**** Manager at Mortgage Compliance Advisors

Courtney Curtis - 801- 633-5070 Marketing Manager at Overstock

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