Customer Service Marketing
Resume:
Joe HaiFeng Zhang
** ********* ********. ******* ******* L6C0P5
*******.*****@****.********.**
SUMMARY OF SKILLS/QUALIFICATION
Outstanding problems solving skills – prepare back-up plans and make changes for changes
Well Trained Customer services
Proficient in time management- accurate time forecasting and maintain punctuality
Excellent oral and written skills in English, Mandarin, and Cantonese
Ability to keep up latest information and knowledge – spent time on looking innovative technologies
specifically for marketing and high-tech
Flexible in time as well as working environment
Familiar with office software like Excel, Words and PowerPoint
Highly motivated team player, willing and able to participate in all levels of customer service.
EDUCATION
University of Toronto Scarborough, Toronto, ON
2010 - 2014
Bachelor of Business Administration (B.B.A) Specialist in Marketing, Management Program, Graduated
CGPA: 3.24
RELAVENT EXPERIENCE
Across-U Hub
2012 - Present
Position: Marketing core member and PosterTrip Coordinator
Operate administration activities like data entries, script and pamphlet writings and emails
Sent notification and coordinating members and volunteers to join meetings
Media Callings-Communicated to reporters through phone calls with written scripts.
Coordinated volunteers into groups and led to well-known malls for posters posting
Provide briefing and instruction for each participated volunteers
One Half Stem Cell Events
2012 - 2013
Position: Sample collector
Provided professional introductions to registrants, and collected stem cell samples from registrants
Delivered correct concept about steam cell donation and persuaded people for donations
University of Toronto Recruitment Events March
2012-April 2012
Tour guide: Led first year applicants with companions to visit the Campus of University of Toronto
Provided professional information and guidance to applicant
Registration: Collected the information of applicants and provided directions
Parking instructor: Provided correct parking permission and control the traffics
University of Toronto UTSC Best Dance Crew
Nov 2011-Dec 2011
Position: Ticket seller and ticket checker
Upsold ticket and persuaded people to purchase tickets, provided customer services
Validated tickets for customer entries
Milliken Children’s Festival
September 2009- October 2009
Position: Children Caretaker Supervisor
Supervised the safety and well-being of all the children
Ensured game rooms were in proper order in accordance with safety standards
REFERENCES
Available upon request
Joe HaiFeng Zhang
Contact this candidate