Customer Service Assistant
Resume:
Kelsey Estrada
Oceanside, CA
*********.**@*****.***
Professional Objective
Obtain a position by utilizing my motivation, organization, customer service and communication
skills
Highlights of Qualifications
Great communication skills orally and written
•
Teamwork skills
•
Very organized
•
Excellent customer service skills
•
Interpersonal skills
•
Self-motivated to succeed
•
Proficient in Microsoft Office
•
Education
Johnson & Wales University
Bachelor of Science in Business Management
Providence, RI
Concentrations: Economics and Entrepreneurship
Graduate, 03/14
Employment History
05/14-07/14 Fresh & Easy Team Leader Vista, CA
• Answered 25 calls and took complete messages
• Greeted over 200 customers
• Maintained a clean work environment/store throughout every shift
• Responded to over 150 customers’ questions, comments, or concerns
• Resolved 15 conflicts with customers
09/13-01/14 Top Notch Recordings Van Nuys, CA
• Answered calls
• Scheduled artists for studio time
• Replied to over 20 artists’ questions and emails
• Communicated effectively orally and written every day
• Developed a business plan
• Interviewed and hired interns
06/13-09/13 Russell Simmons’ Executive Office Intern West Hollywood, CA
• Answered and transferred over 150 calls to appropriate associate on a multi-line phone
system
• Took over 30 complete, detailed and accurate messages and relayed the message to the
appropriate associate
• Greeted over 50 clients and announced their arrival to the correct associate
• Scanned, filed, and uploaded paperwork and files at least two times a day
• Entered data daily and created and entered monthly expense reports in Excel using 10-
Key
• Handled confidential information
• Accomplished multiple tasks at a time by working as a team with fellow interns
09/12-05/13 Johnson & Wales University Desk Assistant Providence, RI
• Answered calls and take detailed messages, when needed
• Greeted over 350 students, guests, and staff
• Responded to students’ and guests’ questions or concerns
• Logged over 275 students and their guests in and out the building
• Maintained an organized work environment and building
08/09-06/10 Wal-Mart Cashier Denver, CO
• Provided excellent customer service every day
• Completed over 600 tender transactions quickly and accurately
• Replied to over 450 customers’ questions, comments, or concerns
• Greeted every customer
• Maintained a clean work environment daily
• Resolved over 30 price changes on items marked incorrectly
Organizations
Collegiate Entrepreneurial Organization 2012-2013
Omega Nu Sigma Co-Ed Fraternity, Inc. 2013-current
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