Virginia Best

** ****** ****. 607-***-****

Candor, New York ace8oc@r.postjobfree.com

Profile

Over 10 years experience in the Case Management Industry with career progression from Social

Welfare Examiner to Housing Coordinator. Proven accomplishments in service delivery, program

eligibility, policy development and problem resolution. Recipient of Housing Choice Voucher

Specialist awards

Strengths include:

Interview skills Cost Control and Reduction

Microsoft Office Organization

Customer complaints resolution Data Entry

Time Management Rent Calculations

Employment Background

Binghamton Housing Authority ~ Binghamton, New York (2010-2013)

Section 8 Housing Coordinator

Investigated and performed background checks of housing choice voucher applicants.

Recommended approval or rejection of applications for tenancy.

Conducted annual verification of tenant's income for continued occupancy.

Conducted investigations by home visits and/or interviews with applicants and tenants.

Conducted annual and interim reviews of resident’s family income and household

composition to determine continued eligibility.

Ithaca Housing Authority –Ithaca, New York (2007-2008)

Tenant Relations Assistant

Responsible for implementing the complete admissions and leasing cycle under the

Authority's Section 8 Voucher program.

Prepared application packets and accepted applications for the Section 8 program. Assisted

applicants in filling out applications.

Reviewed applications and determined bedroom size needed. Determined whether applicants

met eligibility requirements.

Wrote up leases and contracts, obtained client and owner signatures, documented and

compiled file, and submitted for case screening.

Requested inspections of dwelling units, prepared inspection forms and completed

inspections.

Tioga County Department of Social Services- Owego, New York (1998-2001)

Social Welfare Examiner

Conducted confidential interviews and counseling of clients for a variety of services.

Responsible for determination of financial eligibility, budgeting and maintenance.

Managed an average caseload of 120 clients maintaining ongoing contact with

governmental agencies, law enforcement officials, and legal personnel.

Screened clients for drug and alcohol abuse

Monitored for physical and mental abuse and aid with crisis intervention.

Data input for case information and client payments.

Produced client progress reports in conjunction with employers.

Education

American Public University Charlestown West Virginia: Certificate of Graduate Studies

in American History

SUNY Cortland Cortland, New York: Bachelor’s degree in Criminology/Sociology

Professional Memberships

Section 8 Voucher Specialist Nan McKay Associates ~ since 2007

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