Manager Quality Assurance
Resume:
Anjali Desai
Email: *****.*********@*****.***
Cell-887-***-****
Sai baba nagar, Teacher’s colony,
Mumbai- 400051.
Bandra(east)
Objective:
To be a part of highly motivated team were in I have an opportunity to demonstrate and develope
My skills, make a positive contribution, set standards, gain more confidence and help organization
To achieve its goals and to continuously upgrade my creative, innovative and technical abilities, and
Benefit the company by applying all the knowledge I have gained throughout my life.
Work Experience:
Present: Currently working with serco bpo (international process)
Previous:
Worked as co-ordinator for DSA of HDFC bank(Shree Ganesh Enterprises) from
2010 to sep 2013.
Worked as co-ordinator for ICICI BANK from may 2006 to dec 2009 .
Worked as co-ordinator for ABN AMRO BANK N V from march 2002 to may 2006.
Worked as tele executive (credit cards )for FINPRO(dsa of ICICI BANK) from jan 2001 to
march 2002.
Worked as tele executive (credit cards) for RUSHABH MKTG pvt ltd(dsa of STANDARD
CHARTERED BANK) from jan 2000 to jan 2001.
Key Responsibility Areas:
To call and confirm details with credit card applicants to eliminate fraud and NA/NI
Cases, thus increasing approval rates.
Checking of documents attached against the surrogate program and referring back
those not inline with policy.
Sell cross sell products such as Balance Transfers and Insurance policies
(ICICI lombard and Aviva)sss to credit card applicants.
To convince for gold upgradtion(converting silver card application to gold),thus
generating revenue to bank.
To keep the records of daily dispatch & month to date of applications.
Reporting to Manager- Quality Assurance.
Achievements
Achieved highest number of balance transfer in every month.
Achieved highest number of gold upgrade.
Achieved highest number of insurance policies(350).
Appreciation award from nation sales manager for balance transfer and gold upgrade.
Computer Skills:
Operating systems: Windows 2000/XP, Windows 7.
Packages: MS – Office.
Typing Speed: 30 WPM.
Education:
Bachelor in Arts- Mumbai University
Higher Secondary school Certificate- Maharashtra Board
Secondary School Certificate-Maharashtra Board
Personal Details:
Date of Birth: 21ST september 1980
Marital Status: Married
Nationality: Indian
Languages Known: English, Hindi and Marathi
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