Human Resources Quality Control

Leroy D. Washington

**** ********** **. *******, *****, 77093

Home: 281-***-**** Mobile: 281-***-****

*******************@*****.***

Summary of Qualifications: Motivated, degreed & award winning professional

with 15 years combined experience as substitute teacher, debt collector,

inventory control specialist & consumer lending representative (loan

underwriter/credit analyst). Member of Society for Human Resources

Management (SHRM).

EXPERIENCE

7/2013 to present University of Phoenix - Online

Full Time Student

. Completing MBA degree requirements while seeking full time employment.

9/2009 to 4/2013 Aldine Independent School

District - Houston, TX

Substitute Teacher

. Instructed and managed classes from 3-35 students from grades 3 thru 12.

. Taught english, math, physical education and other subjects.

8/2008 to 1/2009 FMA Alliance - Houston, TX

Bankcard Collections Specialist

. Successfully negotiated settlements on delinquent accounts & utilized

skip tracing, persuasive sales techniques & communication to successfully

collect on Washington Mutual accounts more than 90 days delinquent.

3/2008 to 4/2008 Solomon Edwards Group - Houston,

TX

Inventory Control

Specialist (Temporary)

. Organized & maintained client (Franklin Bank) files & provided detailed

progress reports to Solomon Edwards and Franklin Bank.

11/2005 to 3/2009 University of Phoenix - Online

Full Time Student

. Successfully completed Bachelor of Science in Business Management degree

requirements while seeking full time employment.

7/1998 to 11/2005 JP Morgan Chase - Houston, TX

Consumer Lending

Representative

. Recognized for team & individual accomplishments, up sold loan amounts,

cross sold bank products (checking/savings account, auto debit, cross

sold from unsecured to secured loans, meeting & exceeding quality control

standards (audit grades from 95%-100%, exceeded monthly booked dollar

goals from $6 million-$20 million & communicated loan decisions to

customers & helped loan closing department with loan document review &

financial statement analysis.

. Received "Great Detective" Award by JP Morgan Chase for identifying &

preventing potential loss through fraud. Received Certificate of

Excellence for superior cross-sells of checking & savings accounts to

loan customers.

Education

. B. S. Degree, Business Management, University of Phoenix Online.

. A.A. Degree, Business Administration, Hinds Community College, Raymond,

MS.

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