Customer Service Assistant
Resume:
*** ***** **. *********, ** *****
*************@*****.***
Taylor Johnson
objective
To seek employment that utilizes my skills and qualifications
with opportunity to learn and grow with a company.
SUMMARY OF QUALIFICATIONS
Proficient in Microsoft and Excel, 35 WPM, proficient in 10 key, excellent
customer service skills, excellent phone etiquette, cash handling
experience, detail oriented, hard worker, work well under pressure and in a
fast paced environment.
Work of experience
April 2013 - July 2013 Banfield Pet Hospital Oceanside, CA
Veterinary Assistant/Technician
* Answering multiple telephone calls, calling patients for
upcoming appointments, filing paperwork, entering patient and
client information into the company system, re-stocking
hospital supplies, drawing vaccines, administering vaccines,
restraining pets for examination, assisting with patients x-
rays, speaking with clients about their pet's procedures,
making patient files.
January 2012 - July 2012 Helen Woodward Animal Center
Rancho Santa Fe, CA
Receptionist/E-tech
. Answering multiple telephone lines, scheduling appointments,
processing client payments, cash handling, running credit cards for
payment, working a cash register, making boarding reservations,
checking pets in and out of the boarding facility, making feeding and
activities charts, making new customer files, attaining vet records
upon pets arrival, fax, email, scan, and mail paperwork, perform
basic health checks on dogs and cats, bathe dogs, weigh cats and
dogs, feed all animals.
May 2011 - October 2011 Seaside Flowers Oceanside,
CA
Floral Assistant
* Answering phone calls, taking floral orders, addressing cards, running
credit cards for payment, cash handling, running a cash register, keeping
track of current supplies, keeping track of flowers that need to be
ordered, setting up for business each day, making bouquets, making small
floral arrangements, cleaning flowers daily, delivering arrangements to
customers.
November 2010 - May 2011 Desert De Oro Foods, Inc.
Kingman, AZ
Receptionist
Answering multiple phone calls, directing calls, taking messages, email,
fax, and scan paperwork, data entry, filing, mailing paychecks bi-weekly,
mailing tax returns, mailing paperwork out daily, picking up mail and
sorting it, ordering office supplies, assisting co-workers with various
office tasks.
education
October 2013 - Present University Of Phoenix Online
Phoenix, AZ
Psychology
* Currently pursuing a degree in psychology through online
classes, using Microsoft Word weekly, currently maintain a
3.95 GPA. Classes completed so far: Foundations of Personal
Finance, Cultural Diversity, Composition and Communication I,
Media and American Culture, Introduction to University
Studies, and Principles of Health and Wellness.
December 2011- October 2012 Animal Behavior College Santa Clarita, CA
Veterinary Assistant Program
* Taught how to administer vaccines, help restrain pets for examination,
identify different medications, identify different canine and feline
breeds, and how to assist veterinarians.
October 2010 - November 2014 Floral Design Institute
Portland Organ
Floral Design Program
* I have always loved floral design and began this program as a hobby,
working on it here and there through the mailing back and forth of DVDs
and photos of my floral arrangements. I have one final exam to complete
upon obtaining my floral design certificate in November.
REFERENCES
Krystal Burge, Owner of Desert De Oro Foods, Inc. - 928-681-
3344
Stephanie Girtin, Manager at Banfield Pet Hospital - 760-720-
1746
Jennifer Prine, Academic representative at University Of
Phoenix - 602-***-****
Carrie Davis, Family friend- 435-***-****
Job Code - DENTRYCOORD71814-CNDD
Desired Salary - $9.00 per hour
Contact this candidate