Quality Assurance Customer Service
Resume:
Jessica C. Roberts
Tampa, Florida 33647?
Home: 813-***-****?
Email:
*****************@*****.***
Security
Clearance: Secret [pic]
-?SUMMARY OF
QUALIFICATIONS -?
Seasoned, highly motivated and goal-oriented Logistics
professional with over (7) years of experience in Material Management
and over (3) years of Supervisory experience. Technically proficient in
various logistics computer based programs and military supply. Well
versed in a variety of Microsoft Office programs and Vista systems. 40
hour OSHA Haz-Mat/ Haz-woper certified with solid expertise in material
safety data sheets (MSDS) and TCTO compliance requirements. Experience
with operating 6k-10k Forklift Equipment. Knowledgeable with various
work Instructions to include but not limited to (AFI) 21-101, DOD
4160.21-M and ISO 9000.
- CORE COMPETENCIES -
*Project Coordination?
*Strong leadership?
*Customer Service?
*Dutiful with respect for compliance
*Problem Resolution
*Continuous Quality Improvement&
Process Optimization?
* Program management
?*Strategic Planning and Critical Thinking
*Records Management
-PROFESSIONAL
EXPERIENCE -
DynCorp- Intl?
Warehouse Supervisor; Apr 2013 - Current; 48 Hours per Week; Al
Udeid Air Base, Doha, Qatar
Establishes an aggressive quality assurance/inspection program to
ensure that all Materiel Storage and Distribution functions are in
compliance with applicable warehousing procedures and safety practices.
Provides inspection reports to the Materiel Storage and Distribution
Supervisor and inspected activity. Manages the Material Deficiency Report
and Report of Discrepancy programs. POC for coordination with the
Environmental Manager on storage requirements for health hazard items.
Developed standards for subordinates. Implements the precepts of quality
assurance within the guidelines set forth in the ISO 9000 program. Ensures
that all work is completed to quality standard, and provides employees with
feedback on their progress. Provides on-the-job training to newly assigned
personnel. Performs all assigned duties related to the receipt, issue,
storage, and maintenance of hazardous materials (HAZMAT) and supplies
stored on site when tasked. Maintains vendor BPA files. Maintains an
adequate shelf life inventory listing and program utilizing the FIFO method
(First in, first out).
Career Highlights
* Tailored and improved an on the job training and career advising program
for over 75 assigned warehouse personnel. This training program helped to
improve employee job knowledge and safety awareness, which contributed to
increased performance review ratings of each employee involved.
*Streamlined Lean processes by putting in place an asset recovery program
used to help identify misplaced, high dollar items. This program
identified and removed zero demand-leveled assets, stored in shop, to make
maximum use of needed assets. In doing so, this program recovered and saved
over 1.7 million dollars, which went towards facility maintenance.
*Implemented quality assurance and continuous improvement practices by
creating job safety analysis, training templates, and self-inspection
formats. These practices created a sophisticated quality assurance
surveillance program which helped to decrease shop safety mishaps and
ensure that systematic quality assurance methods are utilized IAW company
and Air Force standards.
CGI Federal/ITT Exelis?Logistics Analyst; Apr 2012 - Mar 2013 72 hours per
week; Camp Arifjan, Kuwait
Provided joint inventory assistance to the prime contractor (ITT-Exelis) in
support of the Army Medical supply contract. Ensured there were adequate
quality control procedures established to validate critical asset factors
pertaining to inventory and warehouse operations that affected requirements
computations and stock levels. Primary lead responsible for disposition of
bio-hazard and medical waste in accordance with DOD and Medcom 40-35
standards. Responsible for asset sourcing and procurement procedures of
medical supplies and assets.
Career Highlights
*Established quantitative goals to reduce unneeded inventory of supplies by
ensuring retention of adequate stock levels for issuance remained at
company standard levels.
* Primary Lead for asset procurement, sourcing and budgeting of shop funds
utilized for medical equipment and facilities.
- MILITARY
EXPERIENCE -
United States Air Force
Material Management Technician; Dec 2006 - April 2012; Conus and Oconus
Locations: Davis Monthan, AFB, Tucson AZ; RAF Lakenheath, United Kingdom
Supply Technician directed to support military operations in logistics.
Maintained daily operational review and quality control measures of
material handling as it relates to impose government regulatory
requirements. Provided leadership and guidance to subordinates in areas
relating to training and career development. Routinely sourced and procured
assets required for facilities, 2 level maintenance, and aircraft repair
components needed to support F-15, A-10, F-22, C-130, KC-135 and HH-60 Air
frames. Prepared statement of facts for military assets surrounding
property loss and damage caused by shipping, fair wear and tear. Determined
the security needed for storage of classified, sensitive, and radioactive
property per military regulations.
Career Highlights:
*Achieved an optimum 100% readiness level for deployable, ready to issue
military supplies in program support that exceeded support goals used to
set competitive unit precedence.
* Efficiently replenished and procured critical supply assets during
multiple contingency operations while maintaining a highly progressive
Quality Assurance pass rate and shop stock availability by 200% of
authorized levels for routine use items.
*Awarded Administrative and maintenance support professional of the Quarter
2009, 2011 & 2012.
- CERTIFICATIONS &
LICENSES -?
OSHA 40 Hour Haz woper Certification Training; July 2013; Safety Unlimited
Chief inspector; May 2013; Dyncorp International?
Air Force Material Management Certification Training; 2S0X1; Lackland AFB
May 2007; USAF
-
EDUCATION -?
Freedom High School; High
School Diploma; May 2005
Contact this candidate