Customer Service Project Manager

Richard Burroughs

Address: *** ******* ******. ******, ** 07108. M: 862-***-**** E: ***************@*****.***

OBJECTIVE: To achieve a senior position in a facilities environmental service department or dry cleaning plant with a

focus on Operational Management, Team Leadership, and Process Improvement.

EDUCATION: NCA Advanced Spotting and Bleaching Certificate, National Safety Council Level 1 First Aid

Certification, National Safety Council Adult CPR and First Aid for Choking Certification, U.S. Department of Labor

OSHA Construction Safety Certification (Supervisor),16 Hour Confined Space Entry Certification, Hazwopper Supervisor

Certification, Air Sampling Technician Certification, Soil Sampling Certification, Environmental Monitoring

Certification, Project Monitoring Certification NYS, FEMA ICS- 100 Certification

WORK EXPERIENCE:

Rent the Runway, Secaucus, NJ – Operations Manager August 2011-November 2013

• Responsible for training all Dry Cleaning personnel in procedure and technique

• Conducted weekly Spotting classes to train the pressers and machine operators as well as Departmental

Production and Safety meetings

• Coordinated the Inbound and Outbound process of RTR

• Responsible for the recruitment, termination, and corrective actions for the department, reporting directly to the

VP of Production in order to advise him on the progress in the departments

• Supervised the maintenance department and machine operators.

• Interacted with local,state and federal inspectors and was responsible for all paper work which was required by

those agencies.

Silver Hanger Dry Cleaners Corporation, Summit, NJ – Dry Cleaner, Spotter January 1993-September

1996

• Acted as the primary contact for the vendors, mechanics, and outside contractors

• Supervised as many as 15 employees

• Contributed to the daily operation of the Dry Cleaning and Laundry Department, including assisting with

Customer Service, ordering supplies, and dry cleaning with specialty in refurbishing fur, leather, and silk, as

well as wedding dress preparation, cleaning, restoration and storage

• Team building, conflict resolution and Kizan training

Elegante Dry Cleaners, Orange, NJ – Commercial Launderer, Dry Cleaner, Spotter, Leather Finisher

• Worked on a variety of teams, including Customer Service, conflict resolution, as well as dry cleaning and

spotting

• Participated in monthly meetings with the owners to discuss production, procedure, and sales

• Hosted weekly one-on-one meetings with the Department Supervisors

• Delivered goods to our corporate account holders

Short Hills Cleaners, Short Hills, NJ – Dry Cleaner, Spotter, Fire Restoration

• Delegated the scheduling, distribution of work, conflict resolution, and payroll of the personnel in each

department

• Arranged the orders for cleaning supplies, products and services the Cleaners used

• Interacted with mechanics and Salespeople for the cleaners’ sustainability and improvement

• Responsible for the daily dry cleaning and chemical removal of stains on customer garments as well as

households

Monterey Dry Cleaners, Irvington, NJ – Dry Cleaner, Spotter, Gown Presser, Fur Restorer, Stuffed Animal Restorer

ACCOMPLISHMENTS:

Graduate {NCA) Neighborhood Dry Cleaning Association

Certifications: NY/ NJ DOL EPA AHERA Asbestos Abatement Handler

NAETI Certified Asbestos Supervisor/ Contractor

40 hour Hazardous Waste worker and Waste Site Investigator, NY/ NJ

Lead Abatement Worker 32 hour EPA

FEMA Emergency Response to Terrorism Attack

Project Manager Logistics Information Systems (LIS)

(PBUSE) Operator

Maryland 8 hour Asbestos Supervisors and contractors Re- fresher

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