Customer Service High School
Resume:
Adrianne Vickers
Powder Springs, Georgia 30127
Counseling • Recruit ing • Job Pl acement • Job Development
E XECUT I V E PROF I LE
Career Services Counselor and communications specialist, offering the benefit of 10 years of success in working with teams that
serve highly competitive and volatile markets. T rack record of developing strong and sustainable relationships based on
t alent for problem solving, growing client base, assessing clients needs, developing productive relationships, case
m anagement,; while performing behind-the-scenes administrative operations. A dynamic communicator, able to cultivate
and maintain long-lasting ties with staff, management, and clients from all levels and cultural backgrounds.
P roven track record of effectively managing large client caseload volumes with minimal supervision.
I ncreased client employability rate by 15%.
I ncreased clients’ resources for employment options..
CORE COMPETENCIES
Sales & Marketing
Job Development
Recruiting
Resume Writing & Job Preparation
Job Placement
Networking
Counseling
Career Services
Case Management
Taleo & PeopleSoft
P ROFESSIONAL PROF I L E
N ew D ay T reatment C enter
Paraprofessional / Community Support Individual / Addiction Support
Provided services consisting of rehabilitative skills building, the development of environmental support and resource
coordination considered essential to assist patient in improving functioning; gaining access to necessary services in
creating environment that promotes recovery and emotional and functional support of the individual.
P roven track record of effectively managing large client caseload volumes with minimal supervision.
I ncreased client employability rate by 15%.
I ncreased clients’ resources for living through community and state funded services.
T he K atha rine G ibbs School
Career Services Coordinator
Assigned to place full t ime students and graduates into gainful employment status. Managed student files of socially
and academically challenged students. Identify potential employers that match the educational background of our
students. P repare students and graduates for their job search and offer any necessary assistance. Teach career
development and employer expectation subjects. Setup and administer mock interviews. Work with students to develop
resumes and interview skills. Organize semi-annual job fairs. Create lists of potential clients for up and coming
employment events and job fairs; on campus and online. Primary industries of placement to include, IT, Game & Web
Design, Healthcare, Criminal Justice and Business Administration.
Exceeded state mandated job placement goals and increased client satisfaction scores by 36% in less than one year.
E arned recognition from management for identifying administrative errors in placement statistics.
Assisted i n various aspects of students counseling services for at r isk students to include, counseling, recruiting, training, etc.
A drianne Vickers
E-mail: **************@*****.*** Page Two
Home 404-***-****
CAREER SU M MARY (continued)
Youth I n Action
Counselor / Communications Specialist
Prepared intervention schedules and development plans for clients. Maintained BIRP notes for each CORE services
client. Discharge planning, peer support and rehabilitation planning for mentally, developmentally and behaviorally
challenged clients and at risk youth. Case management and assessment submission to various state organizations.
Responsible for providing community outreach and counseling services to various community organizations and
sponsors for support. Setting up, handling and maintaining client files for mentoring children of incarcerated parents
p rogram, victims of substance abuse and H IV. Set up maintaining files that include applications, background checks,
f ingerprints, medical history and financial information. Visits to schools, local juvenile facilities and enforcement
agencies. P rovided training for mentor coordinators in various areas. Designed program flyers, brochures,
and letterhead. Conducted visits with children of and parents weekly to discuss progression, various outreach
p rograms and counseling referral information.
I ncrease employability rate of clients with mental, behavioral and dependency i l lness.
I mproved and continually maintained positive client relationships by delivering immediate follow up to and proactively
a ddressing issues to avert future problems.
Essex County College, T raining I nc.
Community / Job Development Coordinator / GED Instructor
Provided vocational counseling and educational services to at r isk community residents in rural neighborhoods. The
p rimary responsibilities of the position include the recruitment of community residents in need of employment
services. Conduct visits to community residents and parents when needed. Assist in resolving problems concerning
employment, unemployment, housing, urban renewal, education and welfare. Establish and maintain communication
between community and identifiable community needs. Assist in the placement and/or discharge of new students into
education programs and employment opportunities. P rovide crisis intervention/ emergency consultation services to
adult students on an as needed basis. P rovide students without a high school diploma with the necessary education
i nformation to prepare for the General Education Diploma exam. A ttend quarterly community meeting with various
staff members. Oversee orientation and training of new students, which included documentation collection and
organization, and case management responsibilities. O rganizing and coordination job fairs and employment
opportunity days.
Executed on strategies to i mprove F irst T ime R ight-Quality i n students taking GED exam.
T rained more than 50 students to prepare to effectively pass state level general education diploma exam.
I ncreased employability statistics amongst program students by 28%.
Techniques involved presentations, training, and Q & A sessions, role playing and mock interviews which ultimately developed
each client, increased employability and basic l ife and communication skills.
C areerWorks, I nc.
Computerized Customer Service / Employability Skil ls Instructor
Worked with state mandated at-r isk student population to provide skills for future employment. Duties included
analyzing each client/student to determine social, educational and employment level. Responsible for providing a lesson
p lan, which reflects Computerized Customer Service and Employability skills course curriculum. P rovide clients with
t he necessary skills to compete and excel in job market. P rovide daily t raining, which reflects course
objectives. P rovides a variety of t raining techniques using course materials, as well as, new and additional materials
i ncluding tapes. A rrangements for employers and other individuals from the business community to provide
p resentations to the class. P repare and provide relevant quizzes and tests. M aintain participant folders with
appropriate inserts and documentation. Monitor participant and client time sheets. Position requires constant
i nteraction with community and local government. P rovide pre-employment preparation (including corporate
simulated software programs) and post employment follow-up.
E nhanced image of the institution by building networking relationships with community based business owners.
P rovided strategic client relationship management techniques to maintain client and state satisfaction, retention and on going
b usiness.
P lacated irate and concerned clients using diplomacy and tact, ensuring that customers /clients’ need were addressed
appropriately and professionally.
C ERT I F ICAT IO NS AND PROFESS IONAL D EVE LOP M E N T
Georgia G.A.C.E. Basic Skills (2009)
– Masters in Business Administration (Pending)
U niversity of Phoenix
F lorida State U niversity – Bachelors of Arts (2006)
Gulf Coast Community College – Associate of Arts (2005)
New York State Emergency Medical Technician Institute – Certified E.M.S. (1993)
M icrosoft Word and Excel(2000, 2003and 2007), Access, Power-Point
State of Georgia Essential Learning Skill Assessment (2011)
State of Georgia Certified Addiction Counselor (Pending)
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