Customer Service Sales

James Ross

214-***-**** ********@*****.*** TEXT: **********@**********.***

Profile

Experienced recent college graduate who is looking to start with a great company with advancement potential.

Poised and competent, thrives in deadline-driven environments, able to maintain a sense of humor under pressure

A true team-player with ability to easily transcend cultural differences.

Ready to work weekends, long hours and holidays; whenever I am needed.

Skills Summary

Highly Motivated Outgoing Personality Positive Attitude

Account Management Customer Service Professional Presentations

Bid/Estimate Preparation Market Development Adaptable to Change

Professional Experience

ADVANTAGE SALES AND MARKETING DEC. 2013 - CURRENT

Purchase product with company credit card. Set up station and prepare food or product for demonstration in

Kroger grocery store. Greet and engage customers while building interest in that days offering. Keep detailed

records of number of samples and literature/coupons distributed. Accurately complete job report.

COACH AMERICA LINES, NATIONAL ACCOUNTS MANAGER MARCH 2012 – MAY 2012

National account representative based in Dallas, TX corporate headquarters. Worked with customers to plan

detailed charter route to maximize value and enjoyment of trip. In addition to single trip accounts negoiated

multi-year corporate accounts. Short tenure due to chapter 11 bankruptcy.

AMERICAS CHOICE GARAGE DOOR SERVICE, INSIDE SALES JAN. 2009 – DEC 2011

Consistently the top producer and revenue generator by developing profitable ongoing relationships with

contractors and developers. Developed and refined new callback system for open lead s which greatly

increased sales and return on advertising by approximately 25%. Soft collection of past due accounts.

NEOPOST, USA, INSIDE SALES CONSULTANT JAN. 2000 – DEC 2008

Inside sales account manager for diverse customer base including commercial, industrial, government. and

multi-location corporate accounts. Very successful in winning customers from competition. Department of

Fish and Wildlife account manager which saw 200% growth in just 2 years. Maintained high lead conversion

rate from inbound and telemarketing leads, as well as my own and cold calling.

THE SMITH-LAUREN GROUP BUSINESS COORDINATOR MAR 1999 – DEC 1999

Cold call at the president, CEO or business owner level and introduce company and set high quality

appointments for local sales manager. Maintained follow-ups and rescheduled appointments for the sales

managers. Trained new employees, promoted to production supervisor where team sales were improved

from last to first place.

EDUCATION

o University of North Texas, Bachelor of Business Administration

o Richland College, Associates Degree, Business Management, Academic Recognition

o Sales Training International, Certificate, ACE Sales Techniques

o Windham ISD, High School Salutatorian Graduate

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