Exec PA, PA, Administrator, Tel Customer Contact, Expense Management

Lindsay Palache

** ****** ****, ******* ****, Willington, Bedfordshire, MK44 3DG

( Mob: 079**-***-***

PROFILE

Accomplished Executive PA with a proven track record in successfully taking

responsibility and executing key administrative functions on behalf of

senior level managers (including CEOs). Broad ranging sector experience

including pharmaceutical, media, advertising, marketing, medical, legal and

personnel. Excellent secretarial skills complemented by proven planning

and organisational abilities. Out-going and energetic personality with

first-class presentation and communications skills, able to liaise

confidently with people at all levels. Hard-working, committed, flexible

and adaptable, used to working in a variety of challenging environments.

Enjoys working as part of a team, and equally effective working on own

initiative.

CAREER SUMMARY

May 2010 DIRECTOR / OWNER

Present The Conference and Venue Agency Limited

. Researched market, led business acquisition ensuring

seamless transition from previous owner

. Co-owner of existing event solution business

. Provide venue finding service to existing client base via

database and online search

. Liaise with venues to negotiate pricing and contractual

terms on behalf of client

. Project manage client events remotely from venue choice

point to contract

. Provide follow up client service and feedback post event

Oct 2006 - ADMINISTRATIVE ASSISTANT - MIGU MDC EUROPE

Feb 2010 GlaxoSmithKline

Responsible for providing administrative support for 7 principals

(Directors and Managers of

specific therapeutic area) including:

. Scheduling/coordinating national and international meetings including

arranging hospitality

. Scheduling /coordinating international conference calls and

Videoconferences across time zones

. Topline diary management

. Organising national and international travel

itineraries for each principal

. Preparing computerised expense reports calculating

various international currencies

. Maintain database and act as Coordinator for specific

programme (NPS)

. Preparing Powerpoint presentations

Oct 2003 - Executive PA: Various PA/Secretarial long term contracts with

various companies incl

Oct 2006 Marconi Corporation and GlaxoSmithKline

Nov 1999 - EXECUTIVE PA to PRESIDENT, GLOBAL MARKETING, SALES &

INNOVATION

Jul 2003 Diageo plc

. Responsible for providing full PA support to President ;

in particular, to act as his key point person during

frequent absences from the office. A multi-functional

position working in an exceptionally demanding environment

requiring the ability to juggle a number of tasks

simultaneously whilst remaining calm and professionally

friendly.

. Confidential secretarial support and global liaison with 17

direct reports

. Diary management using Lotus Notes & Outlook; arranging

worldwide executive

meetings

. Preparing presentations for use at Exec meetings using

Powerpoint

. Organising complicated international travel itineraries to

enable the President to

maintain contact with brand markets worldwide (President

travels 60% of the time)

. Preparing computerised expense reports calculating various

international currencies

. Coordinating international conference calls across time zones

1998 - 1999 EXECUTIVE ASSISTANT to CHIEF EXECUTIVE OFFICER

IMS Health UK (World #1 supplier of pharmaceutical data

information, market research and business services to the

global pharmaceutical industry; T/O US$1Bn+).

Responsible for providing full PA support to Chief

Executive (and Chairman on his visits to London), working

in an intensely pressurised and demanding environment. Key

areas of activity included:

. Confidential secretarial support and discreet call

screening with Investors / Shareholders

. Diary management; arranging executive meetings including

organising hospitality requirements

. Dealing with correspondence (letters, faxes, emails)

including responding independently where appropriate or

prioritising action

. Preparing corporate presentations using PowerPoint

. Co-ordinating international conference calls across time

zones

. Organising complicated international travel itineraries; co-

ordinating corporate jet and crew; managed CEO's chauffeur

. Handling and co-ordinating time sensitive press releases

with Communications Department

. Managed CEO's relocation from USA to London and set up

daily running of CEO's London home; established and ran

Personal Bank Account as joint signatory

1994 - 1998 EXECUTIVE PA : Various PA / Secretarial long term

contracts with Blue Chip companies incl

3i and Gissings

1992 - 1994 EXECUTIVE PA to NATIONAL OPERATIONS DIRECTOR

BMI Healthcare; London

. Provided full PA support to senior Board member,

responsible for day-to-day running of the office, including

extensive liaison between Head Office and the 14 hospital

facilities under the jurisdiction of the Operations

Director. Responsible for co-ordinating all communications

in the Director's frequent absences, including liaising

with departments internally, and reporting daily.

. Provided a full range of confidential secretarial and

general administrative support functions including enquiry

handling (by phone, fax and letter); drafting

correspondence; diary management; organising national and

international travel and itineraries; preparing management

briefings; organising twice-weekly Directors' lunches.

. Collated hospital occupancy figures on a daily basis, to

strict deadlines; developed, designed and implemented

spreadsheet system to summarise business figures, compare

to plan and forecast year-end profitability.

. Organised conferences and management meetings throughout

the UK for up to 100 delegates, including planning and co-

ordinating accommodation, travel and catering facilities;

liaising with conference organisers

1988 - 1990 PERSONAL SECRETARY to PERSONNEL OFFICER

National Institute for Medical Research; London

Long-term (20 month) assignment responsible for providing

full secretarial support to Head of Department. Broad

ranging experience in handling Personnel matters as well as

regular secondments to medical laboratories, dealing with

complex medical data.

. Provided full personal secretarial assistance including

call screening; handling confidential correspondence; diary

management

. Handled recruitment administration, placing adverts,

sending out application forms, collating and documenting

responses, arranging interviews

. Prepared technical papers for submission to medical

journals

. First-line contact for all queries, both internally and

externally, including medical press and other media

. Prepared confidential contracts of employment: developed

macro facility reducing contract preparation time by 85%

1980 - 1988 ASSISTANT to MARKETING DIRECTOR (Food & Beverage Division)

Metal Box S.A. (Pty.) Ltd; South Africa

PROFESSIONAL SKILLS

Secretarial skills Typing: min 80 wpm, 95% accuracy; Audio 95 wpm

(bilingual English & Afrikaans)

WP/systems skills Windows 7,Microsoft Office 7, Microsoft Office 2000

(Word for Windows, Powerpoint and Excel); WordPerfect;

Lotus Notes; Schedule Plus, Outlook and working knowledge

of Windows NT4; Adobe Photoshop; Acrobat Reader and the

Internet

Education Damelin Business School : Diploma in Marketing Management

Damelin College : A Levels - English, Maths, Afrikaans

Roedean School for Girls : A/O Level - French; O Levels -

7 passes

PERSONAL DETAILS

Date of Birth 9 October 1961

Status Single, no dependants - able to travel

Other Information Full, clean driving licence; Full (10 year) clean

British passport; car owner; Non-smoker

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