Training Quality
Resume:
C-***, Sector
Ground Floor
Noida ******
Mobile
No#828-***-****
E_mail:-*************@*****.***
Suman Mondal
Career Objective To excel
in the field of education by utilizing my
experience and talents fully in a reputed
organization and achieve success for the
organization as well as for myself.
Working Experience
> Working as Quality Analys with
Innovazion KPO (from November,2013 to till now)
. Monitoring & Doing
Analysis voice call
audit
. Publishing Quality
Dashboard and
Productivity Report
Dashboard
. Conduction
Calibration for Floor
& Client
. Providing Training
for the New Hire
Batch
. Training & Coaching
for the Leadership &
Floor
Previous Experience
> Worked as IT Quality Analyst &
Trainer with Kaizen care IT
salutation ( under IBM ) (from
July,2012 to October, 2013)
. Monitoring & Doing
Analysis Ticket
audit, Mail audit,
and voice call audit.
. Conduction
Calibration for
Ticket and Voice
Audit
. Providing Training
for the New Hire
Batch
. Training & Coaching
for the Leadership &
Floor
> Aegis Bpo Ltd. An ESSAR
Enterprise
. Quality Analyst with Aegis
Ltd. Jamshedpur for Vodafone
B&J Process. ( From March,2011 to July, 2012)
. Calibration and
Training for
Leadership & Floor
. Coaching & Training
for New Hire Batch
. Conducting Training
Session for Floor
. Calibration and
Training with
Client on new
Product and
Implementation
Promoted as Quality Analyst
on 01-March-11 for Vodafone
B&J Circle
. Monitoring & Doing Analysis
Call for Prepaid
. Monitored and made analysis
for Vodafone Prepaid Calls.
. Worked on Nice and TMT for
Monitoring.
. Got many RnR for many times
for best performance and
assisting the team member and
Supervisor for their work.
Customer Care Executive 20
months with B&J Process (From
October, 2008 to March, 2011)
. Handle the
Prepaid Customer
. Got RnR for the
Best performer of
the team
. Promoted for the
SPOC of the Team
. Use to Assist the
Floor
Professional Qualifications
> Completed Spanish Diploma
Inicial from Instituto
hispania
> Completed Spanish
Intermediate certificate from
Instituto hispania
> Completed Spanish Basic
certificate from Instituto
Hispania
> Completed Diploma in Computer
Educational Qualifications
> Graduation - Burdhwan
University
> 2003-2005: Secondary (10+2)-
West Bengal Higher Secondary
Education Board
> 2003: Higher Secondary
(10th.Std.)- West Bengal Higher
Secondary
Education Board
Personal Details:
Date of Birth
September 21, 1988
Marital Status
Unmarried
Father's Name Shree
Kirshnadeo Mondal
Interest
Reading Novel.
(Suman Mondal )
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