Customer Service Manager

Yvette S Koffi

****************@*****.**, 405-***-****

STRENGHTS

• Friendly, enthusiastic and helpful

• Excellent communication skill and professional demeanor gained through extensive interaction

with public, leadership roles in college activities.

• Unique combination of creativity and analytical skill with a high math aptitude and detail oriented

• Computer proficiency in MS, internet research on mac and PC platform

EDUCATION

• Stevens-Henager College: Master of Business Administration (SLC campus) in progress

• Cameron University: Bachelor of Science in accounting (online) in progress

• St Gregory’s University: Bachelor of Business Administration: (Summer 2012) with a graduation

GPA of 3.24

Relevant coursework :

International Finance - Cost Accounting - Financial Accounting - Management Accounting –

Business Finance - Business Law - Strategic Management - Leadership - Business

Communication- Sociology - Management Information Technology - Computer Science -

Business Ethics

EXPERIENCE

French Bilingual Client Account Manager at ZAGG Inc and Elite Marketing Alliance SLC, Utah:

2012 - 2014

• Assist clients for inquiries in both French and English

• Translate documents English to French or French to English

• Respond to clients’ inquiries in a timely and effectively manner

• Proofread documents to ensure high quality job

• Review company's policy for correct information and coverage

• Communicate with domestic and international’s customers via either phone, emails, or Skype

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