Management, Team Leader, Service Head

Manu P S

Email: **********@*****.***

Mob no : 989-***-****

Professional Synopsis

. A dynamic professional with more than 3 years of work experience in

the domain of Operation Management, Customer Relationship and Team

Management.

. Proficient in managing operations & experience of customer relation

service standards for business excellence.

. Hands of experience in conducting cross training with procedures &

preparing reports, presentations, manuals and other documents as

needed.

. Excellent interpersonal & communication skills with strong abilities

in client relationship management

Functional Skills

. Customer Service Head - Mobile and IT Operation

. Ensuring the TAT is maintained.

. Additionally responsible of providing technical training to the team

members.

. Focusing on all areas of customer service and utilizing the resources

to support the sales.

. To take customer queries and resolving them up to their satisfaction.

. Good knowledge in Microsoft Excel, Word and PowerPoint.

Career Sketch

1) Fastrack Communications Pvt. Ltd, Delhi

Title:- Area Service In charge Kerala

Period:- December 2013 - May 2014

2) Adonis Electronics Pvt. Ltd., Mumbai

Title:- Mobile Circle Head - City: Kochi

Period:- October 2011 - November 2013

3) TVS Electronics Pvt. Ltd., Chennai

Title:- Customer Service Executive

Period:- December 2006- January 2008

A. Duties and Responsibility

. Managing a team of approximately 25 employees in a busy work

environment

. Training the new joiners in the organization.

. Appoint the engineer and chase up them on day-today as well as weekly

basis.

. Ensure that team work as per the Minimum expected efficiency of 85%.

. Chase onshore team regarding updates & Discuss errors.

. Handling the team Escalations, research and resolve as per client

request on priority.

B. Employee Engagement

. To provide regular process updates and conduct regular product

knowledge trainings within the team.

. Hand holding to all bottom performers & initiate a refresher training

plan.

C. Domain Skills

. Proven ability to lead, motivate and build successful teams.

. Effective communication skills, Problem solving skills and Leadership

skills.

. Team leading & people development skills.

. Update process check list on Dashboard as when changes are notified

and get it singed through the On-shore team.

Extra- Curricular Activities

. Led the Cricket Team at the College Competition.

. Led the College Team for dance competition at the inter college meet.

. An active Member of the placement cell and NCC

Interests and Hobbies

Playing Chess, Football and Cricket, Listening to music, Watching movies.

Educational Qualification

1. B.Tech from CUSAT (2011)

2. Diploma in Electronics Engineering from Carmel Polytechnic (2006)

3. Higher Secondary from Holy family HSS (2003)

4. 10th from St. Mary's Residential Central School (2001)

Personal details

. Date of birth - 25/05/1986

. Nationality - Indian

. Languages Known- English, Malayalam, Tamil, Hindi

. Address : Aswathy Bhavan, East of Evershine club, S .Aryad,

Avalookunnu P O,Allappuzha

Declaration

I hereby declare that the information furnished above is true to best of my

knowledge.

Place : Alappuzha

Manu P S

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