Customer Service Sales

Objective & Skills: I am looking for the opportunity to manage myself in

a professional business setting with the desire for career

advancement and personal development with a well

established company improving customer relations and

marketing product knowledge, in a professional manner.

. -Passion for success and organization to meet goals

in my professional and personal life

. -Consistently surpassing mandated sales goals

. -Avid motorcycle enthusiast and frequent rider

. -Proficient in current point of sales technology

including AS400 software, Microsoft

Office, Internet Explorer (vendor websites, order

tracking)

. I am focused and high self drive

Employment History:

-Firestone Bridgestone Americas Tire Operations, LLC (March 2012 -

Present)

- Assistant Manager

. Presented with four different Awards for customer

service

. Customer Service Recognition in the Bridgestone

Retail Operations News Magazine; Nationally published

. Excellent customer relations, with a " whatever it

takes" attitude to gain a client

. Maintained profit and loss reports, meeting goals on

all levels

. Liable for boosting internal revenue (i.e. units,

service dollars, alignments)

. Responsible for internal cost retention

. Conducted Interview and hiring process

. Educated customers regarding vehicle maintenance to

provide a better understanding of services performed

. Handled all customer relations matters (i.e.

recording customer praise, customer complaints,

resolving all customer inquiries)

. Responsible for overview of retail stores opening and

closing

-National Tire and Battery (April 2005 - March 2012)

-Assistant Manager

. Managed fifteen regular employees to ensure proper

vehicle maintenance and procedures are followed in a

timely manner

. Top sales contributor grossing over $2 million

annually

. Thorough inspection and documentation of inventory as

well as constant contact with outside vendors for

specialty parts (i.e. wheels, tires, batteries,

brakes, etc.)

. Maintained profit and loss reports to better

understand the structure of the automotive business

and guaranteeing sales quotas are met

. Detailed knowledge of all products and services

offered

. Maintained appearance and organization of showroom

and products

. Entrusted with the responsibility of securing

deposits and incoming cash on a daily basis.

. Successfully completed over forty classes online and

in classroom settings enhancing my product knowledge

and customer relations skill sets

-Honda Suzuki North (June 2004 - April 2005)

-Parts

. Analyzed schematics for locating parts in an

organized and timely manner

. Educated customers on safety equipment (helmets,

gloves, jackets, etc.)

. Sale of motorcycles and ATV accessories

. Utilized a vast knowledge of motorcycle parts and

accessories to successfully attend to the customers'

requests

Education: Grapevine High School

Grapevine, TX

Graduation Date: May 2002

References:

Tim Krawczynski

Titan Logistics

Business Owner

Cell 817-***-****

Matt Milliken

McDavid Honda of Frisco

Finance and Insurance

Work 972-***-****

Jerry Neal

Marc Samuel's Jewelry

Manager

Cell 214-***-****

(Additional references available upon request)

Contact this candidate