Customer Service Sales

Dariuz Chavez

CAREER SERVICES COORDINATOR / STAFF ASSISTANT

Middle River, MD

************@*****.*** - 443-***-****

To obtain a challenging and fulfilling position that will allow me to utilize my administrative and interpersonal

skills and be an asset to my employer

WORK EXPERIENCE

CAREER SERVICES COORDINATOR / STAFF ASSISTANT

JOHNS HOPKINS HOSPITAL - March 2006 to May 2014

Work with SuccessFactors (ATS). Tracking candidate information and maintaining up-to-date candidate

status information. Sending candidate correspondence and follow-up, including offer paperwork, new hire

information, and on boarding information. Provide front desk Customer Service by answering a high volume

of incoming phone calls from both internal and external applicants. Will direct phone calls to the appropriate

destinations or provide help desk support to applicants. Assists Recruiters and Hiring Managers with all aspects

of the interview process including arranging office visits, interviews, activities, and acting as a liaison with

candidates. Coordinating internal and external job postings. Assist in performance of routine administrative

duties, which includes maintaining project data, preparing various payroll and personnel forms and answering

questions regarding department policies and procedures. Responsible for coordinating a variety of department

projects, activities and schedules. Recruiting and conducting interviews. Work with SAP and Kronos time

keeping system. Responsible for management of data. Develops office procedures to ensure efficient and

timely operations. Work with new team members to cross train and assist in learning the operations and

collaboratively work with other Career Services Coordinators and administrative staff to ensure seamless and

smooth office operations.

DINING ROOM SUPERVISOR / MANAGER

JOHNS HOPKINS HOSPITAL - March 2006 to October 2010

Managed the daily operation of the Dining Room, Provides supervision for special functions, Coordinates

staffing schedules to ensure staffing requirements are met on a daily basis, Assigns wait staff to designated

sections and all staff to appropriate side work, Ensures smooth and timely opening of the dining room, including

the facilitation of the pre-meal meeting, Actively assists wait staff and bussers, which includes filling shifts

and working on the floor, Greets and seats residents and guests, Inspects side work and closes dining room,

Employs appropriate loss prevention procedures, Ensures appropriate check control and resident charge

procedures, Ensures consistently high quality customer service in the Dining Room, In consultation with the

Executive Chef, hires, trains, disciplines and terminates departmental employees. Strives to maintain a safe

working environment through the prevention of accidents, the preservation of equipment and the achievement

of safe working practices.

MANAGER

NOBLE ROMANS PIZZA - August 2004 to March 2006

Responsible for providing quality products to our customers by building a system of quality with team

members. Professionally and promptly respond to all customers concerns or issues. Solicit customer feedback,

share feedback with team and use feedback to improve restaurant operations and build brand loyalty.

Communicate, train and promote quality standards to team members by utilizing all available tools including

the Operations Manual and Team Member Handbook. Actively recruit customer focused team members,

maintain adequate staffing levels according to projected sales, properly orient and train team members to

exceed customer expectations, ensure compliance with uniform and appearance standards, establish and

communicate performance expectations and conduct timely and effective performance reviews. Document

performance issues and take appropriate disciplinary action, up to and including termination. Effectively coach

and develop team members to ensure entire team is quality and customer focused; and build an atmosphere of

teamwork, energy and fun. Manage sales goals against budget and prior year by providing prompt and friendly

customer service; building check averages through team member training on products and sales execution.

Seek additional sales through traditional and non-traditional methods by executing creative local restaurant

marketing and creating a positive presence in the community. Manage profit goals against budget and prior

year; ensure food, labor and other controllable costs stay within budget, and correct deviations from the budget

by accurately utilizing the PROFIT System. Develop and implement appropriate plans to resolve unfavorable

trends and enhance profits. Execute administrative and cash management duties. Plan and manage adequate

inventory levels using the restaurant's computerized inventory system to meet sales demands and minimize

loss. Manage company's assets by ensuring the restaurant is clean, fully equipped and all equipment operates

properly; ensure restaurant meets safety and security standards at all times; oversee preventative maintenance

and repairs when necessary.

Paralegal / Legal Assistant

Law Offices of Sharon King Dudley - Baltimore, MD - July 1999 to August 2004

Perform independent judgment in evaluating, assessing, compiling, and preparing numerous managerial-

level reports, spreadsheets, databases, memoranda, and documents related to important administrative,

transactional, compliance, litigation and/or other legal matters that may eventually be used in executive-level

materials and decision-making. Independently prepare and exercise discretion with respect to responding

to correspondence containing routine and non-routine inquiries related to administrative, transactional,

compliance, litigation and/or other legal matters that impact the company as a whole. Develop and

prepare content, programs, proposals, plans, and materials related to administrative, compliance, litigation,

transactional, legal, and/or managerial-level functions, including exercising the discretion as to what is

applicable, relevant, and useful with respect to such programs/materials. Independently perform general and

specific legal, office and administrative duties and functions, such as maintaining, organizing, and categorizing

sensitive and legally required record-keeping; maintaining a records management system; performing and

managing essential record keeping functions and companywide programs. Prepare agendas, materials,

administrative memoranda, and handouts, as well as make arrangements for departmental meetings,

committee meetings, third-party meetings, interviews, and other meetings. Maintain adequate record-keeping

and reporting of significant company records; classify and maintain records related to out-going and in-coming

correspondence, including faxes and email, and exercising the discretion as to determining the best methods

to maintain such records and whether certain correspondence and documents warrant short-term versus long-

term record-keeping efforts and sensitive treatment. Correspond with third parties on certain discretionary

topics related to the legal matters handled within the department. Manage, plan, and organize the workload of

supervisors and make travel and scheduling arrangements as required. Independently manage, maintain, track

and process vendor invoices, and internal and external legal budgets while maintaining best practices for such

tasks and reporting content directly to the General Counsel and other members of executive management.

Perform any other related duties as required.

EDUCATION

Bachelors in Information Technologies

Strayer University - White Marsh, MD

2010 to 2015

Associates in Paralegal Studies

BALTIMORE CITY COMMUNITY COLLEGE - Baltimore, MD

1999

LINKS

http://www.linkedin.com/pub/dariuz-chavez/68/b00/523/

ADDITIONAL INFORMATION

SKILLS & ABILITIES

Word, Excel, Outlook, PowerPoint, Access, kronos, SAP, position manager, sucessfactors, E-verify,

universal backgrounds, detail-oriented, creative, strong organizational, human resources, customer service,

administrative, multi-tasking, communication, management, interpersonal and analytical skills.

Contact this candidate