Customer Service Assistant

lucero a. gonzalez de Thomas

**** *** **.. *******, ** 932**-***-*** 7390 mslucero559@yahoo

Healthcare Professional

Dedicated healthcare professional with experience in Phlebotomy as well as direct patient care

Interested in obtaining a position to grow with an stable organization and utilize my skills in a team environment

Possess skills as a Paralegal and in Spanish Interpretation in the medical and legal environment

Excellent communication skills, multi tasking, patient/family education and health promotion and maintenance

Skills in calendar management, accounts payable and file management

Key Skills

Accounts Payable/Invoicing Certified Nursing Assistant Patient Care/Vital Signs

Paralegal Certification Phlebotomy Specimen Preparation

Excellent Communication Certified Spanish Interpreter Infection Control/HIPPA

BLS Medical Terminology/Anatomy Patient/Family Education

Experience

Kings County IHSS, Hanford, CA 2012 to Present

In Home Support Care Provider

Provide patients’ personal hygiene and assist with daily living activities with excellent bedside manner

Provide high quality care for patients who require care and resources in their homes

Create a safe and clean environment following proper infection control techniques

Assist in serving meals and feeding patients if necessary and assure proper hydration

Maintain patient privacy and dignity and ensure confidentiality

Ambulate patients as needed and assist with turning and positioning to avoid skin conditions

Maintain patient stability by checking vital signs and ensure pain management

Coordinate individualized care to elders and disabled so that they may continue to live in their homes and in the

community

Ensure patients are comfortable, provide transportation as needed and assist with medication administration as

scheduled

Communicate with family members and report observations/complications and provide education as needed

Morgan Drexen & Howard Law Firm, Costa Mesa, CA 2010 to 2012

Paralegal

Drafted and reviewed legal documents by direction of various attorneys specifically for Spanish only clients

Maintained hundreds of client files in chronological order

Translated for attorneys when Spanish clients needed translation for legal issues

E filed documents with various courts throughout California and other states including Federal jurisdictions

Prepared files for multiple attorneys throughout duration of case trials

Communicated with attorneys any issues with case file documentation

Maintained various calendars for multiple attorneys ensuring no schedule conflicts

Panache Salon, Hanford, CA 2007 to 2010

Manicurist/Cashier/Front Desk Receptionist

Performed complete hand and foot care which providing an excellent customer experience

Answered multiple phone lines and directed incoming calls

Scheduled appointments for multiple stylists

Performed payment transactions for services rendered

Con Agra Foods, Hanford, CA 2006 to 2007

Accountant Assistant I

Responsible for reviewing, analyzing and entering Accounts payable invoices

Performed complex, clerical accounting duties following accounting practices and policies/procedures

Examined codes, verified account balances and reconciled transactions

Processed high volume of invoices into Accounts payable database

Ensured payments had correct vendor information and made corrections as needed

Validated invoice amount, pricing and quantities and verified vendor payment terms per contract

Prepared check payments for controller verification and signature

Ladies Room Salon, Hanford, CA 2001 to 2006

Manicurist

Performed complete hand and foot care which providing an excellent customer experience

Ensured infection control techniques for optimal skin care

Managed appointments scheduling

Provided manicures, pedicures and sculptured acrylic nail services to large customer base

Tachi Palace Hotel & Casino, Lemoore, CA 1995 to 2000

Office Assistant/Receptionist

Performed office tasks as directed including filing for large volume of documents

Answered multiple hone lines and directed to appropriate staff

Provided excellent customer service to guests and other department staff

Prepared correspondence as needed

Assisted in maintaining a seamless flow within the department

Lemoore Naval Air Station, Lemoore, CA 1994 to 1995

Laboratory Phlebotomist

Performed vein and capillary punctures ensuring aseptic technique

Collected urine, semen and stool samples using proper infection control procedures

Prepared specimens for Lab Technician using centrifuge

Completed laboratory tests within scope of practice including Hcg testing as well as Lead in blood

Possess excellent patient relation skills and am known for a gentle touch and the ability to alleviate patient

anxieties

Excelled in a high volume outpatient draw station while maintaining a high level of customer service

Follow infection control and safety procedures in carrying out daily phlebotomy functions

Education/Certifications

Basic Life Support 2014

American Heart Association

Gurnick Medical Academy 2014

Phlebotomy Certification License #69948 expires 07/2016

Certified Nursing Assistant 2013

Hanford Adult School

College of The Sequoias, Visalia, CA 2005 to 2010

Certificate of Spanish Interpretation

Certificate of Paralegal Studies

Lawrence & Company 2001

Licensed Manicurist

West Hills College, Lemoore, CA 1997

Microbiology 12 units completed

Hanford Union High School, Hanford, CA 1993

Diploma

References Available Upon Request

Contact this candidate