Customer Service Sales

nahid karim

***-** **** ***** *********, NY 114**-***-*** 9448 ***********@***.***

Objective

To obtain a position in an organization where my experience and knowledge of medical

equipment will add value to patient care

Skills Profile

- Excellent communication and interpersonal skills.

- Remarkable knowledge of working and troubleshooting of biomedical equipment.

- Great problem solving and decision making skills.

- Flexible and adaptable in independent and team projects.

- Knowledgeable in computer repair, networking and maintenance.

- Excellent comprehension and retention skills.

- Manufacturer trained on: Philips Ob TraceVue, Philips IntelliVue Telemetry

System, Philips IntelliVue Patient monitors.

- In-depth knowledge of Philips Intellivue Telemetry System.

Employment History

Audiology Systems Inc.

GN Otometrics

Field Service Technician II

Freeport, NY

- Perform diagnostic, installation, calibration, and

repairs on medical equipment.

- Participate in marketing and sales effort to increase

service revenues.

- Follow Company policies, procedures, protocol and

complete all necessary documentation as necessary

using Sales force and Service max.

- Maintain customer focus with a sense of urgency

related to performance and problem solving, with

emphasis on innovation and utilization of

technology.

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Queens Hospital Center

Biomedical Technician

Queens, NY

- Evaluate complex biomedical equipment issues and implement appropriate repairs

as needed.

- Service, install and upgrade various equipment and apparatus; such as patient

monitors, electrocardiographs, electrosurgical units, ultrasounds, defibrillators,

infant warmers, fetal monitors, etc.…

- Assist and supervise outside venders such as Philips, GE, Natus, and Cardiac

Science, Hill-Rom with installations, upgrades and troubleshooting of equipment.

- Order new machines, machine parts and service contracts as deemed necessary.

- Assist less- experienced technicians.

- Follow appropriate hospital policies, procedures, protocol and complete necessary

documentation as assigned, using Sales force and Star TC.

- Provide in-service training.

- Remain on call seven days a week.

Queens Hospital Center

Volunteer at Biomed department.

Queens, NY

- Observed major repair on biomedical equipment.

- Implemented minor repairs on biomedical

equipment.

- Assisted in clerical duties.

Radio Shack

Sales associate

Queens, NY

- Offered customers cutting edge solutions for their electronic and technical needs.

- Setup of promotional displays utilizing strategic marketing techniques.

- Assisted management in opening and closing store duties.

- Maintained customer information in the store database, ensuring organized and

efficient service.

- Met and exceeded sales goals.

Macy’s

Sales Associate

Queens, NY

- Provided excellent customer service.

- Met and exceeded sales goals.

- Successfully handled crowds of over 200 people during sales events.

- Exemplified customer service - [August 2006 to January 2007] held record for

opening most Macy credit card accounts

Education

- Currently attending Harvard Extension School

- Major: History, Minor: Computer Science.

- Expected completion of Bachelors: June 2015

- Classes are held online.

REFERENCES AVAILABLE UPON REQUEST.

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