Customer Service Manager

CURRICULUM VITAE

SABYASACHI DAS

MBA(Hospital

Management)

Mob: 787-***-****

E-mail: *********@**********.***

Academic Qualification

B.Sc. (Bio-Science) from Kalyani university University

Professional Qualification

MBA(Hospital Management)

PG in hospital & Health Management

IT Qualification

Diploma in Information Technology Application from Kalyani University

Organizational experience

1) Working for BMRC HOSPITAL, BARRACKPORE as G.M.(Operation) since August 2009

Responsibility

Establish and implement departmental policies, goals, objectives, and procedures.

Creating, managing, and analyzing performance data and other information.

Making staff employment and termination decision.

Directing all department to ensure the smooth running and verify all departments check list .

Developing positive direct relationship with varies corporate house like ESIC CORP, FCI, CESC,

WBHS, BSNL(WB CIRCLE),CALCUTTA TELEPHONES, RAIL, AIRPORT AUTHORITY OF INDIA,

HAL, ORDANCE FACTORY ICCHAPUR, CENTRAL FISHRIES, SMALL SCALE INDUSTRIES,

ETC. For Empanelment and or other business purpose.

Developing positive direct relationship with varies TPA house like PARAMOUNT, HERITAGE,

MEDICARE

FHPL, MEDIASSIST, MD INDIA, ICICI LOMBARD, VIDAL, RAKSHA, UHC, HDFC ERGO, BAJAJ,

DHS, ETC. For Empanelment and or other business purpose.

Follow up corporate marketing specially and visit all corporate house, insurance company and

TPA house.

Organizing monthly meeting with doctors to know their opinions.

Holding regular Manager meeting and keeping an eye on their performance.

Checking customer complaints and follow up with service recovery if necessary.

Holding weekly marketing meeting with all marketing managers and executives.

Caring out annul staff performance appraisal.

Budgetary forecasting.

Cutting down on all excess wastage and unnecessary expenditure.

Negotiating legal contract with suppliers.

Chairing monthly meeting with Managing Director and CEO

2) I have worked for RESTORATIVE HOSPITAL, SODEPUR as a Manager (Admin & corporate) for 3 years

Responsibility

Management all activities relating to patient after admission and till discharge.

Rostering of all staff.

Checking all departments check list

Supervise junior staff.

Checking all patients’ bills at the time of discharge.

Established good relation with different corporate house, insurance company and TPA house for business

purpose.

Follow up Corporate marketing and policy.

Work together with nurse, doctors & other stuffs to manage the daily operations of the assigned service area to

ensure its smooth running daily.

Monitors and makes recommendations for all hospital related requirements related to its annual planning cycles,

including financial, manpower and total training budgets

Ensuring employees are offering exceptional customer service and Making sure customers are happy with the

service.

3) I have worked for Daffodil Hospital, LAKETOWN as a EXECUTIVE (ADMIN) for 8 month

Responsibility

Management all activities relating to patient after admission and till discharge.

Checking Roster of al staff.

Checking employee punch card

Management and coordinate with all doctors in IPD & all visiting consultants to ensure their timely visits &

services.

Daily repotting to M.O & weekly reporting management

Coordinating with billing in charge & cash for quick discharge

Key skill:

Planning and organizing the work of other.

Ability to lead motive and build successful teams.

Helping to determine the future direction of the organization.

Coming up with new ideas and approaches.

Established organizational goal and performance.

Building and maintaining strong and effective relationship with corporate house.

Area of Expertise:

Documentation skill.

Corporate business.

Staff development.

Marketing strategies

Vender negotiations.

Personal details

Father’s name : Sabyasachi Das

Address :Ashirbad apartment,kandarpapur,boalia,garia,Kolkata-700084.

: The day of 02nd April, 1982

Date of birth

Religion :Hindu

Languages known : English, Hindi, Bengali

Sex :Male

Expected Salary : Negotiable

I beg to sate that the above statement is true and as best of my knowledge.

SABYASACHI DAS

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