Customer Service Office
Resume:
(*)
Marilyn E. Brown
Profile
Charlotte, NC 28227
Many years of successful experience as an Office Administrator/Customer Service and
support professional with emphasis in financial banking, credit and collections, trust
***********@*****.***
reporting and retail office operations. Computer savvy with proven excellent customer
service experience - A Real Team Player.
Employment History
Credit Analyst
2006 - 2013 The CIT Group, Charlotte, NC
Reviewed customer’s financial statement, bank references and trade
information to determine their credit worthiness.
Monitored their credit exposure and payment history, made daily collection calls.
Performed administrative duties: extensive phone and computer usage,
prepared memos and correspondence.
Administrative Asst/Jr. Purchasing Analyst (Temp Assignment)
2005 Solar Turbines, Carson, CA
Provided A/P and A/R administrative and front office duties.
Prepared purchase orders, authorized payments and updated client database.
Prepared letters, memos, dept. newsletter and monthly PowerPoint
presentation.
Open and distribute incoming and outgoing mail, order office supplies.
Package Handler/Material Handler/Courier (Part Time)
2000-2005 Federal Express, El Segundo, CA
Downloaded packages from aircraft containers.
Operated aircraft equipment, worked various lead positions.
Planned daily route resulting in timely delivery and excellent customer service.
Client Services Administrator
1996-1998 Bankers Trust Company of CA, Los Angeles, CA
Perform administrative duties interacted with clients by phone and email
ensuring excellent customer service and support.
Reviewed and verified accounting activity for several funds.
Troubleshooting problems effectively resolving issues affecting recordkeeping.
Produced monthly, quarterly and annual employee benefit trust reports.
Employee Benefit Trust Accountant and Fund Accountant
1990-1996 Wells Fargo Bank /First Interstate Bank, Calabasas, CA
Prepared Net Asset Values, yields, distributions and other accounting output.
Identified exceptions and problems affecting accounting records and prices.
Record accurately and updated security positions, corporate action related and
journal entries.
Produced monthly, quarterly and annual reports for our client.
Performed daily various administrative duties, extensive phone and email
contact with clients, customers and co-workers to ensure excellent customer
service and support.
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Assistant Office Manager
1982-1990 Levitz Furniture, Redondo Beach & Northridge, CA
Supervised front office cash and credit operation staff ranging from 6 -33 people.
Balanced daily cash receipts and prepared bank deposits, maintained accurate
records for end of month reporting.
Hired, trained and evaluated the progress of new employees.
Performed various admin duties, answer multi-line switchboard, payroll
preparation and represented the company at small claims court on return checks
and unpaid accounts.
Education
California Lutheran College-General Ed, Thousand Oaks, CA
California State University, Long Beach -Business Admin major, Long Beach, CA
Skills
Microsoft Office: Word, Excel, PowerPoint, Outlook; Word Perfect, Lotus 1,2,3 and
Lotus Notes; Type 50+ wpm, Ten Key by touch; Systems: AS400, Trust systems 3000;
Worked a 12 line switchboard.
References
References are available on request.
Contact this candidate