Customer Service Data Entry

JENNIFER LYN HILL H: 317-***-**** C: 317-***-****

**** ***** **** ****, ***********, IN 46062

***********@*****.***

SUMMARY PROFILE

I am highly active, outgoing and detail-oriented. Handles multiple

responsibilities simultaneously while providing exceptional customer

service. My formal education is in Business to learn important business

management / Administrator skills that I can develop communication,

critical-thinking, and quantitative competencies.

PROFESSIONAL HIGHLIGHTS

Adobe Software /Microsoft Office /Tiger/ General ledger accounting skills/

Medic /Peachtree/ Paint Shop Pro/ Cash handling /Claims /Medical

Learning quickly/ Detail-oriented Business Admin /Desktop Publishing/

/Dedicated team player Customer Service/10 key/ 30-40 WPM

ACCOMPLISHMENTS

Cashier/Customer Service/Administration

Demonstrated proficiencies in telephone, e-mail, and fax, front-desk

reception within high-volume environment. Performed administration tasks

such as filing, developing spreadsheets, faxing reports, photocopying

collateral and scanning documents for inter-departmental use.

Answered phone lines, transferred calls to departments, filed Customers

records and billed accordingly. Handled customers effectively by identifying

needs, quickly gaining trust, approaching complex situations and resolving

problems to maximize efficiency.

Managing team for small staff members, Writing Employees schedule. Greeted

customers upon entrance and handled all cash and credit transactions.

Running a register, Engaging Customers, Clean my station, counting money

back to customer when their transaction is done. Asking customers if they

like to apply to a 123 reward card and other promos.

Accounting/Medical Billing

Researched and resolved billing problems that had been previously missed,

Match EOBS and Claims, Maintained accurate accounts including cash,

inventory, fixed assets, accounts payable, increase expenses and line of

credit transactions.

Operated computers programmed with accounting software to record, store, and

analyze information, Reviewed medical records for fullness, assembled

records into standard order and filed records in designated areas according

to alphabetic and numeric filing system.

EMPLOYEES EXPERIENCES

Home Nanny

Noblesville, IN 5/2014 thru Preset

Full time nanny working from home watching my son.

Preparing meals

Laundry, Play

Obedience Giving him baths

Reading bed time stories, teach him his ABC

Watch other kids sometimes

Kroger- Frontend Backup / Bakery

Noblesville, IN 2/2008 thru 5/2014

Balancing tills and rebuilding them, Balancing Uscan every week, Deposit

checks and cash, Loans and pickup cash from tills. Running daily reports and

running weekly reports, doing inventory of everything we had in safe, Order

special change and stamps, Cashing payroll checks, Refunds, Western Union,

Money orders, Lotto.

Manage team of 20 + employees in frontend, Greeted customers upon entrance

,Managing breaks and lunches for employees, Coaching cashiers and baggers,

Writing Schedules, Sitting in for conference calls.

Running Truck and put products in freezer, Markdown products, ordering

products by 10am, Setup floor by 10am, communicating with co-workers,

managing team of 5 employees in Bakery.

Office Team- Temp Assignment for Cyrca Health Indianapolis, IN 9/2007

thru 1/2008

Organizing all PDF claims files for data entry and adjudicators to key and

pay claims

Send out Medical reviews to be approved, Fax claims for data entry and

adjudicators, Run daily reports and attach to claims. Print over 300 EOBS

and checks once a week and send them out, Purge, Email letters to providers

for incorrect data on claims, Open mail and send to the right location in

each department.

Indiana Neuroscience Associates Indianapolis, IN

9/2004 thru 9/2007

Match EOB invoices with claims and send them out to Insurance Companies

Entering patients personal checks in system to be posted, Print out claims,

run summary reports. Get mail from the Post Office every morning,Took

deposit bag to the bank on my way home, Open mail and update addresses in

system while I pre post, Bring charts to other hospitals for doctors to

have.

Put charts away on shelves, Pull charts for nurses, Filling patients papers

in charts, Pull patients charts that are deceased and file them in boxes,

Put notes and make spreadsheets in excel folders, Make charts for new

patients that only been seen in hospital that are outpatient and inpatients,

Type up labels and put on charts.

Marsh Supermarket

Indianapolis, IN 9/1999 thru 9/2004

Checking out customers, Provided customer service in video department,

Ticket Master, Western Union, Money Orders, Cashing payroll checks, Refunds,

Lotto, Gift cards, Pickups and loans, Balancing tills, Managing employees.

Accountemps - Temp agency for Shield Sexton Indianapolis, IN 7/1999 thru

9/1999

Answering Phones, Payroll, Data entry, Filling, Faxing documents, Copying

files.

Aimco Property Management

Indianapolis, IN 5/1998 thru 7/1999

Process utility bills for 200 plus properties, Data entry, Releasing

invoices to be paid, Mail checks, handling reimbursements for apartments,

Answering phones, Sort out mail and locate them to departments.

Toussaint Temporary Agency Indianapolis, IN

1/1998 thru 5/1998

File personnel folders in payroll department, Use database to check status

of personnel, Answering phones, Sort Mail and locate them to departments.

EDUCATION

Carmel High School - Diploma/ Carmel, IN 1993

Harcourt Learning Direct Desktop Publishing Certified

Scranton, PA 2001

American InterContinental University

Business Administrator/Visual Communication Associates Degree - 3.91 GPA

Hoffman Estates, IL 2008

Contact this candidate