Administrative Assistant Office

Ava Viera

** ******* ******

Mount Vernon, New York 10552

216-***-****

********@*****.***

OBJECTIVE

To obtain a position as an Office Support Professional: Administrative Assistant, Receptionist,

or Clerk.

SKILLS AND QUALIFICATIONS

• Extensive computer skills: Word, Excel, PowerPoint, Access, and Outlook.

• Visitor and reception routing

• Multi-line phone operation

• Record management

• Hardworking with excellent oral and written communication skills.

WORK EXPERIENCE

Support Officer II 01/02 – 10/12

Cuyahoga County Child Support Enforcement Agency, Cleveland, Ohio

• Performed analysis and counseling duties for assigned and walk-in clients.

• Worked closely with clients, prosecutors, and attorneys to establish paternity and child support.

• Prepared correspondence including motions, letters, memos, and transmittals.

• Verified employment, eligibility for public assistance, and performed credit checks.

• Developed and maintained relationships with community resources for client referral and assistance.

• Answered, returned telephone calls, and scheduled appointments.

• Maintained statistical reports of caseload actions.

• Performed multifaceted general office support.

EDUCATION

Cuyahoga Community College, Cleveland, Ohio

Information Technology and Office Administration 08/13 – 01/14

MILITARY

United States Army

• Honorable Discharge, Army Service Ribbon, and Army Commendation Medal 1979 - 1982

LETTERS OF RECOMMENDATION AND REFERENCES UPON REQUEST

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