Customer Service Sales

Daniel Guerrieri

***** ********* ***** **, *******, TX 77429

H: 281-***-****, C: 713-***-****

***.*********@*********.***

SUMMARY

Successful leader of sales and operations teams in multi-unit business with

skills and experience in team building, strategic planning and execution,

and sales and operations analysis who seeks business leadership opportunity

to deliver sales and profit growth exceeding expectations.

Extensive experience and management responsibility has included:

P & L Management Business Development

Customer Service Sales Management

Budgeting & Forecasting Strategic Business Planning

Multi-Site Management Inventory Management

Acquisition Integration Mentoring & Coaching

Logistics Employee Development

Fleet Management ERP Conversion

Negotiations with Vendors & Health, Safety &

Customers Environmental

Business Turnaround Project Management

Professional Experience

OLDCASTLE building products, Houston, TX

VP of Sales Operations - TX 2010-2013

o Strategic leadership and full P&L responsibility that delivered a 25%

increase in profitably 3 consecutive years for 9 locations, serving the

B2B and B2C building materials market across Texas by growing sales,

increasing margins and reducing costs.

o Drove sales best practices with emphasis on account management, customer

retention, customer acquisition and performance management.

o Implemented Saleforce.com CRM providing improved customer information

and communications between the outside sales, inside sales and

operations teams.

o Created market pricing strategies based on statistical and competitive

analysis leading to a minimum margin increase of 2% within each market.

o Increased company product line sales by 20% and improved product

availability by persuading superiors and peers and then implementing an

improved distribution approach.

o Team building and development of regional management, branch management

and sales personnel with purchasing, sales, customer service,

distribution and fleet management responsibilities.

o Drove a 25% increase in retail customer leads by developing a marketing

strategy to include radio, direct mail, re-design of company website,

brochures and Facebook.

o Improved customer service measures through a focus on best practices

developed through input from customers and employees.

o Established a record of zero commercial fleet incidents during tenure

through increased attention and accountability for driver performance.

o Improved on-time delivery and reduced operating costs by promoting a

centralized dispatch and implementing Descartes Transportation

Management System.

Regional GM - South TX 2009-2010

o Provided leadership for all aspects of performance of 6 locations

serving and developing the building materials market of South Texas.

o Coached and mentored team of 60+ personnel including division managers,

store managers and inside/outside sales reps, providing them with the

tools to more proactively identify and correct issues leading to

improved all-around performance.

o Exceeded sales and profit expectations at newly inherited locations

corrected significant operations deficiencies, eliminated redundant

overhead costs and implemented strict inventory control procedures.

General Manager - Houston, TX 2006-2009

o Promoted to provide overall leadership of the financial performance,

sales and operations for 4 locations serving Houston's residential and

commercial construction markets.

o Integrated 2 locations of a newly acquired business with existing

locations, including sales, operations, safety and HR in a manner that

was recognized by the corporate office for its preparedness and

effectiveness.

o Developed regions top producing sales team through coaching and market

coverage alignment which increased revenues and, market share through

cross-selling and improved margins which contributed to significantly

increased profits.

o Re-structured company's commission plan to increase goal alignment

between company and sales rep goals focused on margin as well as

revenue.

o Increased gross margins 4 consecutive years by introducing and

developing new products, identifying vendors, negotiating prices and

maintaining vendor relationships.

o Reduced annual overhead by $500k through consolidation of redundant

operations and centralization of responsibilities, increasing markets

overall profit.

o Prepared annual budgets, forecasted monthly results, conducted long term

strategic business planning, and planned and executed capital

expenditure projects.

o Reduced inventory shrinkage to less than 1% by working with the

Controller to develop standard reporting requirements and internal

control procedures for inventory management.

o Hired, supervised and coached team of 40+ personnel including store

managers, salespersons and other key area personnel.

Division Manager - Houston, TX 2002-2006

o Leadership for all aspects of financial, operational, sales and safety

performance for 2 locations serving Houston's building materials market

in a B2B and retail environment.

o Built and coached a team of managers, inside/outside salespersons and

operators which achieved a CAGR of 20% from 2002 through 2008.

o Achieved a quick turnaround to sustained growth and profitability for a

failing business by implementing "Customer Service Fundamentals",

assessing key personnel and establishing cost cutting measures.

o Promoted a "Culture of Safety", accident free and injury free locations

that consistently achieved "outstanding" marks on internal OSHA safety

audits.

o Increased margins by 5%, improved invoice accuracy and grew sales by

establishing a divisional pricing structure and negotiating price

agreements with major accounts

o Recognized with the company's leadership award by superiors and peers.

United states Navy 1995-2001

Division Officer/Instructor

Served 6.5 years in the US Navy being promoted to the rank of Lieutenant,

demonstrating an ability to get the job done and make critical decisions

under pressure.

Major Assignments and Contributions:

o As an instructor in aviation squadron VP-30, developed lesson guides and

trained prospective Department Heads in Surface Warfare capabilities.

o As a Division Officer, performed Department Head level duties

responsible for the ship's navigation, administrative duties, management

of over 350 personnel records and ship's annual travel budget.

o Provided leadership of maintenance and operator personnel responsible

for the maintenance and operation of shipboard weapon systems and

maintenance personnel responsible for the ship's electrical distribution

system during separate assignments.

o Demonstrated ability to operate under pressure by being chosen ahead of

all senior ranking officers to lead ship's special maneuvering

operations in confined waters, leading the "best in battle group" strike

team for timely completion of missions and being the top performing

Junior Officer during ship's Engineering Certification.

o Directed the ship's Personnel Electrical Safety, Lockout/Tagout and

Engineering Department Training programs.

Awards:

o Navy Commendation Medal

o Navy Achievement Medal

Education

UNITED STATES NAVAL ACADEMY, ANNAPOLIS, MD

BS, Ocean Engineering

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