Customer Service Sales

Scott E. McAliley

**** ******** **** #**, *********, Tennessee 37217

**************@*****.*** 270-***-****

GOAL & OBEJECTIVES: Seeking a business sales position in telecommunications

requiring expertise in prospecting, account management, and training with

opportunities for career advancement.

SUMMARY OF QUALIFICATIONS:

. Managed multiple accounts and appointments in a fast-paced,

complex sales environment driving growth of the market

. High-energy producer who has a proven record of success

exceeding quota on and for motivating my team to perform at

their highest potential

. Created and implemented new business prospecting strategies

. Sales success by developing and conducting sales blitzes and

other campaigns to strategically promote the business,

working with team members to grow their accounts, providing

leadership, and support to achieve forecasted sales goals

. Successfully identified customer needs, motivation, and

concerns with outstanding customer attention and loyalty

. Management background includes training, coaching, and

supervising sales personnel

. Exceptionally well organized with a track record that

demonstrates self motivation, creativity, and initiative to

exceed corporate goals

WORK HISTORY:

Tyco Integrated Security January

2014- Present

Nashville, TN

Position: Commercial Account Executive

. Manage 350 mid-level accounts in the Nashville Metro Area

. Initial point of contact for billing/service/renewal for all

accounts

. Built an extensive network of C-Level and IT professionals

. Responsible for network and security design, integration, and

implementation

Dell, Inc January

2013 - October 2013

Nashville, TN

Position: Business Account Manager III

. Managed $6.8 million per annum account set of mid-level

enterprise business customers

. Exceeded quota and expectations beyond corporate standards

(promoted 3 months after hire to Retention and Development

role)

. Built and maintained an extensive network of C-Level and IT

professionals

. Initial point of contact for billing/service issues

Comcast Business Services December

2009- January 2013

Nashville, TN

Position: Business Account Executive II

. Initiated cold calling, trained staff, and established a

quota of at least 5 quotes per day and 100 cold calls per

day.

. Exceeded quota expectations beyond corporate standards

. Built and maintained an extensive network of IT and telephony

professionals

. Initial point of contact for billing/service issues for

business class customers

First Preston Management, Inc November 2007

- October 2009

Nashville, TN

Position: Foreclosure & Contract Specialist

. Legal document preparation, review, and approval

. Maintained a working relationship with over 250 realtors in

KY and TN

. Trained employees on current regulatory and legislative

requirements

Countrywide Home Loans February 2007 -

September 2007 Nashville, TN

Position: Senior Account Executive

. Supervised up to 18 Account Executives as team leader

. Grew sales achieving recognition as one of the top 25 Account

Executives in the company

. Exceeded all corporate sales quotas and implemented new sales

techniques

. Maintained compliance with current and new regulations

Infinity Title, LLC October

2005 - February 2007 Nashville, TN

Position: Title & Escrow Agent / Abstract and Legal Document

Specialist

. Real Estate Closing

. Title Search

. Billing

. Outside Marketing/ B2B Sales

. Client Relations/ Customer Service

. Personal Background Research

. Legal Document Preparation

Lender's Title & Escrow, LLC April

2004 - August 2005

Bowling Green, KY

Position: Title & Escrow Agent/Assistant Manager

. Real Estate Closing

. Title Search

. Billing

. Outside Marketing/B2B Sales

. Client Relations/Customer Service

. Legal Document Preparation

Reynolds, Johnston, Hinton, Thomas, & Pepper LLC

July 2002- January 2004 Bowling Green, KY

Position: Real Estate, Probate, & Legal Clerk

. Real Estate Closing

. Title Search

. Criminal Background Research

. Personal Background Research

. Trial Preparation

EDUCATION: Bachelor of Science Xavier

University

1998-2002

Cincinnati, OH

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