Sales Associate
Resume:
Gary Miller
Joshua, Texas 76058
**********@***.***
CUSTOMER SATISFACTION MANAGER
Detail oriented, quality, responsible team member/ leader in various
challenging positions.
. OUTSTANDING TEAM PLAYER, LEADER, MENTOR: I was able to transform
marginal employees to productive team members. Co-workers sought my
advice. Areas where I worked were free of complaints from passengers
(customers) and employees.
. GO TO GUY: Initiated a study guide which management adopted and used
resulting in an improved first attempt pass ratio on the annual
recertification. Selected by top managers to represent mission values to
local newspaper.
. EXCELLENT COMMUNICATOR: Improved compliance with changing policies by
skillfully explaining their rationale.
EXPERIENCE
TRANSPORTATION SECURITY ADMIN., DFW Airport, Texas. Oct. 2002 - July
2010
"Vigilant world class security focusing on prevention while accommodating
diverse population."
Supervisor, Passenger Screening Checkpoint
. Successfully supervised staff of 5 to 15 employees at all 16 passenger
checkpoints at 3rd busiest US airport so as to have zero complaints
and zero breaches on any of my checkpoints.
. Independently controlled flow of up to 2000 passengers (customers)
through my checkpoints in an 8 hour rotating shift.
. Handled all concerns regarding security, personnel, compliments and
complaints on my checkpoint which increased customer satisfaction
while freeing my superiors for other tasks.
RADIO SHACK, Fort Worth, Texas
Nov. 1995 - Jan. 2004
"World's largest retailer of consumer electronics and components."
Sales Associate - Retail Sales
. Explained hardware and software benefits and features of personal
electronics to a diverse customer base. This resulted in frequent
awards for sales of tangible and intangible products.
. As sales associate volunteered to work in other stores to cover
vacations or absences of other store managers and personnel which
allowed scheduling freedom and flexibility for management.
1/2
Gary Miller **********@***.***
KINETIC CONCEPTS INC., San Antonio, Texas Apr. 1986 - Nov.
1995
"Making rental of moveable medical equipment available."
Account Representative
. Increased market share in existing hospital accounts increased market
share by 25%.
. Expanded customer base resulting in increasing revenue from $8,000 to
$32,000 monthly.
SOCIAL SECURITY ADMINISTRATION, Dallas, Texas Aug. 1977 -
Mar. 1986
"Largest provider of government retirement, disability and health care
benefits."
Claims Representative
. Learned and applied complex, changing government policies to
adjudicate claims from a diverse cross section of the community.
. Spoke to community organizations to explain SSA concepts which
elevated their understanding of these programs.
. Selected to train and support new Regional Overpayment Collection
Center which resulted in monthly amicable resolution of $100,000s of
debt.
SKILLS
Point of Sale Data Collection Programs; Microsoft Word; Microsoft Excel;
Microsoft Power Point
EDUCATION
Area High School, Chambersburg, Pennsylvania; Complaint Resolution
Training; "COACH" - Mentoring Training; Competent Communicator -
Toastmaster International
ASSOCIATONS
Member - Burleson Toastmasters International Club April 2011 - Present
President - Burleson Toastmasters International Club July 2011 - June
2013
Member and Reserve Greeter - Turning Point Church, Fort Worth Jan.
2012 - Present
Community Emergency Response Team Training - Fort Worth August 2013
Licensed Amateur Radio Operator -Technician - KF5YVH -October 2013
Graduate - Dave Ramsey, Financial Peace University Sept. 2011
Former Youth Amateur Soccer Coach 1994
2/2
14118
Contact this candidate