Customer Service Sales Representative
Resume:
CORINA LOPEZ
Phone: 956-***-****
Austin, TX 78717
Mobile: 956-***-****
[pic]
OBJECTIVE
To obtain a position in a professional environment that utilizes my
extensive experience in customer service and sales, with the opportunity
for advancement.
SUMMARY OF QUALIFICATIONS
Ten years of extensive managerial experience in private-sector business
environment; Excellent organization skills; Clerical skills: ; Experienced
in use of Microsoft Office programs, spreadsheets, and Word; Bilingual:
speak, read, and write fluently in Spanish and English; Punctual, organized
and responsible; Dynamic and outgoing personality; Exceptional work ethic
and team skills; Motivated for accomplishing goals; Strong level of
numeracy; Methodical in establishing and monitoring costs and productivity
goals; Extensive bilingual skills: Spanish reading, writing and speaking;
Proven leadership and entrepreneurial skills.
[pic]
WORK EXPERIENCE
Customer Service Representative, Maximus, Brownsville, TX
Sep. 2013- Presently
Assisted customers with health care registration to comply with recent
government policy
. Focused on helping customers sign up for medical insurance benefits
. Ensure that customers understood their financial
responsibilities/policy stipulations
. Extensive use of Spanish writing and speaking skills
. Entered data relating to customers accounts
. Assisted customers on a daily basis via phone/online chat forums
Owner/Manager, Lone Star Credit Solutions, Brownsville, TX
Jan. 2010-Sep.2013
Assisted customers with debt settlement and worked towards credit repair.
. Focused on helping customers improve their financial situation
. Facilitated negotiations between creditors and customers
. Extensive use of persuasive manner and salesmanship skills
. Negotiated reductions in clients' outstanding unsecure debt
. Provided solid financial information and budget tools to customers
. Tabulated data relating to customer accounts,
. Wrote professional letters on behalf of my client using Microsoft Word
Auto Sales Representative, Tipotex Chevrolet, Brownsville, TX
Oct.2009-Jan.2010
Sold new and pre-owned vehicles to walk-in prospects, or by appointment.
. Extensive knowledge of vehicles, features, and safety ratings
. Exercised interpersonal skills on a daily basis
. Skilled in closing sales techniques; overcoming objections, and
negotiating prices to persuade hesitant buyers
. Increased sales by networking and demonstrating strong communication
skills
Sales Representative, Conn's Electronics, McAllen, TX
Jun. 2008-Aug.2009
Managed supervised progress of large team of employees
Maintained good rapport with the customer and colleagues
Presented clear understanding of the product, its use, and design to
customers
Motivated staff to adhere to the project schedule and deadline
Handled financial transactions and any required documentation
Knowledgeable in company policy about exchanges, refunds, and delivery
Arranged insurance of merchandise
Sales Counselor, Obra Homes, Brownsville, TX Dec.
2005-Jan.2008
Self started a contracting business that focused on remodeling homes.
Maximized operations by building a strong rapport with customers
Analyzed market and maintained up-to-date on competition
Conducted extensive research and follow-ups to customers needs
Calculated estimates based on customer needs to maintain budget
Prepared invoices and receipts using word processing software
Established a reputable customer base through referrals and provided
excellent customer service
Evaluated customer needs thoroughly to facilitate their purchase
Escrow Assistant, Sierra Title Company, Brownsville, TX
May. 2004-Oct.2005
Self started a contracting business that focused on remodeling homes.
Answered Phones; scheduled appointments and maintained an organized system
of daily procedures
Prepared closing documentation, and Schedule C files
Sent checks for payments and worked with buyers and sellers
Owner, Corymar Homes, Brownsville, TX
Mar. 2001-Jul.2007
Self started a contracting business that focused on selling homes.
Managed personnel and bookkeeping
Purchased supplies from vendors,
Handled client contracts and purchase orders
Kept permits and other critical paperwork organized
Owner, Cory's Boutique, Matamoros, Tamaulipas, Mexico
Apr. 1993-Dec.2000
Self started a contracting business that focused on remodeling homes.
Managed personnel, bookkeeping, and payroll
Planned and maintained inventory selections and counts
Set up in-store displays and planned promotions to boost sales
Negotiated prices with suppliers and handled purchasing
Managed store budgets and expenditures
[pic]
EDUCATION
Certification and License, 2007, UTB/TSC ITEC
Completed Texas Real Estate courses and obtained Real Estate license
Certification, 1998, ServCorp, Weslaco, TX
Certificate of Completion-Limited Medical Radiology Technician
Certification, 1998, Univeristy of Texas at Brownsville, TX
Insurance Claims Processing
Certificate of Completion, 1996, University of Texas at Brownsville, TX
Project Mujer
Contact this candidate