Customer Service High School

[Jessica Whelan]

[**** Almaden Rd], [San Jose] [Ca] [95125] ? 408-***-**** ?

********@*****.***

[Objective]

[To obtain a position that I can turn into a career]

[Areas of Strength] Dependable, friendly, confident and experienced cashier

and supervisor- dedicated to achieve the highest quality of customer

service understanding the importance of bringing clients time and again. A

self-starter that possesses great skill, enthusiasm, care and leadership

ability. Detail-oriented and self-motivated, with a strong sense of work

ethic.

CORE COMPETENCIES

? Reliable ? Excellent Customer

Service ? Training New Hires

? Word/Excel ? Multitasking

? Team Oriented

? Motivated ? Organizational Skills ?

Professional

PROFESSIONAL EXPERIENCE

[Blossom Hill 76], [San Jose], [Ca]

[03/13-05/14]

[Cashier/ Night Manager]

Handled cash, credit and debit transactions.

Worked in very fast paced, hectic environment.

Put all new products into system.

Worked directly with multiple vendors

Worked two different registers at the same time.

Provided exceptional customer service

[Massage Envy], [San Jose], [Ca]

[03/12-12/12]

[Front Desk]

Scheduled appointments and managed multiply phone lines in unison.

Data entry and filling medical charts.

Handled cash and credit transactions.

Excelled in fast paced customer service environment.

Met monthly sales goal of 25%

[Wells Fargo], [San Jose], [Ca

[09/10-09/11]

[Personal Banker]

Met daily sales goals while ensuring that my client experienced outstanding

customer service.

Scheduled appointments for potential and current clients.

Ensured that all bank safety measures were always followed.

Worked with large amounts of cash transactions.

Assisted tellers in meeting daily and monthly sales goals.

[IKEA ], [East Palo Alto], [Ca]

[06/09-09/10]

[Return Coworker]

Did returns and exchanges for customers.

Maintained large crowds of customers waiting for their turn.

Provided great customer experience for stressed customers.

Handled all customer complaints and if I couldn't help I ensured the right

team member was notified

Ensured that work area was neat at all times.

Helped in various other departments when needed

Performed various other duties in different departments when needed.

Worked very closely with loss prevention to ensure minimal loss.

[Whole Foods Market], [Palo Alto], [Ca]

[09/06-05/09]

[Customer Service Supervisor]

Assisted in running the Customer Service team.

Balanced the cashiers drawers at the end of their shift

Attended weekly strategy meetings to discuss our strengths, weaknesses,

opportunities, and external threats.

Provide excellent customer service in person and over the phone.

Managed customer service booth. Did returns and exchanges.

Ensured that California laws regarding alcohol and eat in tax were

maintained at all times.

Kept work space neat and clean

Managed up to 20 employees at any given time.

Handled cash, credit, debit, check and EBT transactions.

EDUCATIONAL BACKGROUND

[Mission College], [Santa Clara], [Ca]

[2011-Present]

34. Business Major

Schooling is still in progress.

[Peninsula High School],[San Bruno], [Ca]

[2004-2007]

35. High school Diploma

36. Graduated in top 5 percent of my senior class

References available upon request

Contact this candidate