Customer Service Manager

DENISE WORLDS

**** ****** ****, ******, ** ***** HOME: 704-***-**** CELL: 912-***-****

**********@*****.***

PROFESSIONAL SUMMARY

A high energy and results-driven professional with over 20 years experience in customer service leading

to managerial capacity. An Administrative Assistance with management experience and exceptional

people skills. Background knowledge includes Accounting, Property Management, Auditing and

Customer Service experience.

CORE QUALIFICATIONS

Team Player, Organized, Planner and Efficient

Proficiency in Data Entry Management, Filing & Recordkeeping

Expertise in customer service, complaints and issues

Decisive problem solver

Excellent with Microsoft Office, Power Point, Excel, Word, Outlook &

Access

Exceptional ability to multi-task, demonstrative ability to improvise, improve

procedures and meet demanding deadlines

Proficient in Adobe creative, Word Processing, and 10-Key Calculator

EXPERIENCE

Maintenance Administrative Assistant, Iraq

Mar 2013 – March 2014 SEII- Dubai, United Arab Emirates (Contract Services for KBR)

Support general Maintenance operations by providing administrative support.

Maintained files, work order documents and assisted customers needs for maintenance

service.

Knowledge of two-way radio, and telephone operating procedures.

Received telephone calls and reported calls for service jobs to maintenance.

Kept records of service and maintenance work orders service filed. Effectively generated

daily reports of service.

Generated and maintained records for three thousand assets of Government Property for

Government Monthly Audits.

MWR Technician/Management Iraq

Sep 2007 - Mar 2013 SEII- Dubai, United Arab Emirates (Contract Services for KBR)

DENISE WORLDS

4410 KIDDLE LANE, MONROE, NC 28110 HOME: 704-***-**** CELL: 912-***-****

**********@*****.***

Customer service professional with the key ability to resolve customer issues and

problems.

Coordinates and implements excellent customer service in the MWR at American

Embassy MWR mission and programs with the US State Department and Military.

Planned, coordinated, and organized sporting events, recreational activities, and social

events. Prepared and maintain scheduling events for the Armed Forces and Civilians.

Supervised and Managed MWR Direct KBR Hire, Local and Foreign National

employees. Established interpersonal and motivational ability ensure a strong team.

Trained staff to be responsible for successful strategic initiatives to improve team

productivity and increase staff retention.

Planning, prioritizing and performing daily audits for accuracy of the employee time

sheets.

Effectively maintain Material Requisitions for three millions of dollars of Government

Property.

Generate Service Orders Requests for all departmental daily operational reports.

Store Clerk Associate Ft. Gordon, GA

Jun 2005- Aug 2007 Department of Defense Commissary

Customer service professional; handling cash/credit transactions and pricing products.

Responsible for preparing and completing forms related to stock description (Purchase Order)

quantity, unit of issue, and labeling for incoming and outgoing supplies, materials, and

equipment.

Supervisor Ft. Gordon, GA

Jan 2005- Jun 2005 AAFES Theater

Managed excellent and decisive customer service duties with the ability to resolve customer

issues. Maintain a movie theater for the Military Armed Forces. Supervised five employees to

assist in advertising, scheduling, posting and meet movie deadlines .

Store Manager Augusta, GA

Dec 2003- Mar 2005 Video Warehouse

Successfully manage fast-paced Video Warehouse Store. A dedicated manager with the ability to

obtain outstanding results in a challenging environment. Instrumental in maintaining inventory of

5000 Video equipment, demonstrated ability to improvise, improve procedures and meet

demanding deadlines. Effectively coordinate and manage multiple priorities and projects such as

DENISE WORLDS

4410 KIDDLE LANE, MONROE, NC 28110 HOME: 704-***-**** CELL: 912-***-****

**********@*****.***

highly confidential financial aid documents managing schedules, handling cash/credit

transactions and pricing products. Supervised a staff of ten clerical support clerks in providing

exceptional customer support services. Additional duties as security manager; conducting security

check electronic on customer account. Property Book/ Management specialist tasked with

monitoring, tracking, inventorying, and documenting each item of non-expendable equipment and

systems as they moved among hand receipt holders.

EDUCATION

Bachelor of Science, 2015, Colorado Technical University

Associates Degree – Applied Science Degree, 2010, Colorado Technical University, 2.5

years accumulated college credit-Concentration – Business College

CPR and First Aid Certified- American Heart Association

30 OSHA General Industries

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