DENISE WORLDS
**** ****** ****, ******, ** ***** HOME: 704-***-**** CELL: 912-***-****
**********@*****.***
PROFESSIONAL SUMMARY
A high energy and results-driven professional with over 20 years experience in customer service leading
to managerial capacity. An Administrative Assistance with management experience and exceptional
people skills. Background knowledge includes Accounting, Property Management, Auditing and
Customer Service experience.
CORE QUALIFICATIONS
Team Player, Organized, Planner and Efficient
Proficiency in Data Entry Management, Filing & Recordkeeping
Expertise in customer service, complaints and issues
Decisive problem solver
Excellent with Microsoft Office, Power Point, Excel, Word, Outlook &
Access
Exceptional ability to multi-task, demonstrative ability to improvise, improve
procedures and meet demanding deadlines
Proficient in Adobe creative, Word Processing, and 10-Key Calculator
EXPERIENCE
Maintenance Administrative Assistant, Iraq
Mar 2013 – March 2014 SEII- Dubai, United Arab Emirates (Contract Services for KBR)
Support general Maintenance operations by providing administrative support.
Maintained files, work order documents and assisted customers needs for maintenance
service.
Knowledge of two-way radio, and telephone operating procedures.
Received telephone calls and reported calls for service jobs to maintenance.
Kept records of service and maintenance work orders service filed. Effectively generated
daily reports of service.
Generated and maintained records for three thousand assets of Government Property for
Government Monthly Audits.
MWR Technician/Management Iraq
Sep 2007 - Mar 2013 SEII- Dubai, United Arab Emirates (Contract Services for KBR)
DENISE WORLDS
4410 KIDDLE LANE, MONROE, NC 28110 HOME: 704-***-**** CELL: 912-***-****
**********@*****.***
Customer service professional with the key ability to resolve customer issues and
problems.
Coordinates and implements excellent customer service in the MWR at American
Embassy MWR mission and programs with the US State Department and Military.
Planned, coordinated, and organized sporting events, recreational activities, and social
events. Prepared and maintain scheduling events for the Armed Forces and Civilians.
Supervised and Managed MWR Direct KBR Hire, Local and Foreign National
employees. Established interpersonal and motivational ability ensure a strong team.
Trained staff to be responsible for successful strategic initiatives to improve team
productivity and increase staff retention.
Planning, prioritizing and performing daily audits for accuracy of the employee time
sheets.
Effectively maintain Material Requisitions for three millions of dollars of Government
Property.
Generate Service Orders Requests for all departmental daily operational reports.
Store Clerk Associate Ft. Gordon, GA
Jun 2005- Aug 2007 Department of Defense Commissary
Customer service professional; handling cash/credit transactions and pricing products.
Responsible for preparing and completing forms related to stock description (Purchase Order)
quantity, unit of issue, and labeling for incoming and outgoing supplies, materials, and
equipment.
Supervisor Ft. Gordon, GA
Jan 2005- Jun 2005 AAFES Theater
Managed excellent and decisive customer service duties with the ability to resolve customer
issues. Maintain a movie theater for the Military Armed Forces. Supervised five employees to
assist in advertising, scheduling, posting and meet movie deadlines .
Store Manager Augusta, GA
Dec 2003- Mar 2005 Video Warehouse
Successfully manage fast-paced Video Warehouse Store. A dedicated manager with the ability to
obtain outstanding results in a challenging environment. Instrumental in maintaining inventory of
5000 Video equipment, demonstrated ability to improvise, improve procedures and meet
demanding deadlines. Effectively coordinate and manage multiple priorities and projects such as
DENISE WORLDS
4410 KIDDLE LANE, MONROE, NC 28110 HOME: 704-***-**** CELL: 912-***-****
**********@*****.***
highly confidential financial aid documents managing schedules, handling cash/credit
transactions and pricing products. Supervised a staff of ten clerical support clerks in providing
exceptional customer support services. Additional duties as security manager; conducting security
check electronic on customer account. Property Book/ Management specialist tasked with
monitoring, tracking, inventorying, and documenting each item of non-expendable equipment and
systems as they moved among hand receipt holders.
EDUCATION
Bachelor of Science, 2015, Colorado Technical University
Associates Degree – Applied Science Degree, 2010, Colorado Technical University, 2.5
years accumulated college credit-Concentration – Business College
CPR and First Aid Certified- American Heart Association
30 OSHA General Industries