Customer Service Representative
Resume:
MAMADOU KANE
**** ********* ** *** *, Columbus Ohio 43209
Email: *********@*******.***
CORE COMPETENCIES
International Economist, Tax Analyst, Entrepreneur, Industrious, Bilingual
(French) and Professional seeks employment in a financial institution or
corporation that appreciates diversity, innovation, creativity, dedication
while providing opportunity for growth. Proven strong leader in
international business transactions, research, portfolio management and
evaluation. Certified Mortgage underwriter. Background includes tax return
specialist, IRS registered tax return preparer for individuals and small
businesses, Freight broker, mortgage processor, banker, fluency in French
and four African dialects; technically proficient in MS excel, word,
PowerPoint.
. 8 years in individual and small business tax preparation
. Progressive responsibility to management of portfolios with over 50
projects of $80 million
. 8 years in myriad functional areas of the department of Finance
(foreign exchange, mortgage Processor, accounting, Customer Service
Representative, compliance analyst(international bank for commerce and
industry of Senegal)
. Bachelor of Arts in Business and global Economics, The Ohio State
University
. Associate Degree in Finance, Columbus State College
. Associate Degree in Political Science, The University of Dakar
(Senegal)
. Ideal M lange of analytical, technical and interpersonal skills
. Solid grasp of technology
PROFESSIONAL EXPERIENCE
Tremco Incorporated, Columbus Oh
(March 2014-Present)
Credit analyst-Establish credit lines for new and existing customers
Analysis and interpretation of financial statements
Kane Tax Service, Columbus, Ohio
(2006-Present)
IRS registered tax return preparer and Manager
Tax Compliance- Tax analyst- Certified Income tax preparer
Tax Consultant-Financial Consultant
Assisted small businesses and individuals in preparing annual income tax
returns.
Assisted individuals in planning and budgeting for targeted goals.
Assisted entrepreneurs in building successful business plans
Built and analyzed financial statements and market trends for small
businesses.
Strategized investment plans for individuals based on age, goals and
risks
Provided Bank Products to clients.
Investment Banking Institute New York
Intensive 4-week financial modeling and valuation training program 05/27/14-
06/19/14
. Performed company valuations utilizing (i) comparable public company
analysis, (ii) precedent transactions analysis and (iii) discounted cash
flow (DCF) analysis
. Built fully-integrated financial statements projection model, LBO
model, accretion/dilution merger models, including ability to run
operational and capital structure sensitivities within models and data
tables for sensitivity analysis
Business Analyst Training
09/03/13-11/08/13
. I was involved in the Conversion of ICD-9 to ICD-10. The latter will
allow providers to better identify certain patients with specific
conditions that will benefit from tailored disease management programs
such as diabetes, hypertension. The ICD-10 codes are different from
those used in ICD-9. All codes used in ICD-9 are alpha numeric. There
may be up to seven alpha-numeric characters requiring billing software
program changes to accommodate the additional digits as well as
extensive coder training. There will be little change in what the
physician documents in the medical record; it is how the information
is translated into ICD coding that will change. ICD-10 will be able to
provide more in depth information about the patient's information that
can be more easily captured in an electronic medical record. Physician
(HCFA 1500) and hospital (UB-04) billing forms have been updated to
accommodate the changes.
. Knowledge of Elicit Technical Requirements
. Involved in gathering, documenting and verifying business
requirements.
. Organized JAD Sessions to collect requirements from system users and
prepared business requirement that provided appropriate scope of work for
technical team to develop prototype and overall system.
. Worked closely with stakeholders and SME's for requirements
gathering.
. Identified end to end requirements for all systems and business units
that may be impacted by the project.
. Managed the claims processing and E-billing application.
. Held regular meetings with the system architects, developers, and
database quality testers, Life insurance annuities SME during the entire
project to assure that the critical as well as minute details of the
project were discussed and issues were resolved beforehand.
. Involved in project status meetings, QA review meeting, and System
Test meeting.
. Coordinated and facilitated the execution of User Acceptance testing
. Good understanding of SDLC and have worked on different methodology
such as Agile, waterfall and RUP
. Created document such as BRD/FRD/FRS
. Different ways to gather requirement
. Have worked in different types of project (built from scratch,
enhancement, migration, Integration and modernization)
. Conducted JAD sessions
. Have extensive knowledge of gap analysis
. Worked with cross functional team (developer, designer, tester and
maintenance)
. Created many use cases using Visio
. Assisted in creating test plan and test cases for UAT based on
requirements
. Created and executed test cases for UAT
. Performed back end testing for UAT
. Have a good understanding of HIPPA
. Have a good understanding of ICD9 to ICD10
. Have extensive knowledge of EDI files
. Have extensive knowledge of 4010 to 5010 conversion
. Have full understanding of claim processing (COB, Medicare, Medicaid)
Garden City Group Law Firm, Columbus Ohio.
May 2012-Dec2013)
Customer Service Representative -handling claims and bankruptcies for
victims of the BP Deepwater Horizon
Oil spill of April 2010.
Genco Sears, Columbus, Ohio
(Aug 2010-Sept 2012)
Inventory control and logistics coordinator
Performs daily control of inventory
Coordinate and oversee projects
Quest Mortgage, Delaware, Ohio
(April 2007-June2011)
Certified Mortgage Underwriter.
Mortgage underwriting, processing and appraisals. Mortgage Loan
Coordinator. Performed conventional and multifamily loans, FHA and VA loans
using Lps, Zooware, and Lis software. Responsibilities include but are not
limited to: Ensuring that all loan documentation are complete, accurate,
verified and complies with company policy; Verifying loan documents, income
credit appraisal and title insurance, preparing application for submittal
to underwriting; reviewing file documentation and be sure that all items
needed are requested; Meeting crucial deadlines and performing any
additional duties assigned by management.
International Bank for Commerce and Industry of Senegal, Dakar, Senegal
(1997-1999)
Customer Service Representative-Account Clerk- Collector-Mortgage
Processor
Compliance Analyst- foreign Exchange Processor (Euro/Dollar)
Consulted with private and corporate clientele providing financial
services
Oversaw import/export related issues
Teleperformance, Columbus, Ohio
(2006-2008)
Customer Service Representative
Monetary exchange
Consulted with private and corporate clientele providing financial
services
Oversaw import/export related issues
Freight broker, Paris France
(2002-2004)
Neopak Europe (freight broker /sales)
The Bank of Lyon, Lyon France
(1999-2002)
Loan Processor/Customer Service
Performed multifamily and conventional loans. Responsibilities include:
Ensuring that all loan documentations are complete, accurate, verified and
complies with company policy and submit them to the Manager for approval.
Performed 50-70 loans a month.
EDUCATION
The Ohio University, Pickerington, Ohio
Master of Financial Economics (class of 2015)
Coursework in international finance, global investments and trade,
financial analysis
The Ohio State University, Columbus, Ohio
Bachelor of Arts, Dec 2009.
Business and International Economics
Coursework in economics, monetary economics, international finance,
statistics analysis Columbus State Community College
Associate of Arts, Dec2007, Columbus, Ohio
Coursework in accounting, economics, management
LEADERSHIP
Helped organize fundraising for "Homeless in Ohio" Fundraising.
Member of the National Resource Center for the African American male.
Helped organize fundraising of "Cancer Awareness" in Columbus.
Chaired and implemented changes for the "Associate Satisfaction Team" at
GAP. Initiated and led team successfully to implement presort, labeling
changes, the training manual at XEROX.
Contact this candidate