Customer Service High School

Jakiyah Williams

PROFEESIONAL EXPERIENCE

Parallon Business Solution - Bedford, TX

March 2014 to June 2014

Medical Collections Specialist

. Assisted customers with any specific questions and other detailed

information on their Accounts.

. Inbound/Outbound calls (100 calls or more)

. Collect Payments

. linked accounts when told to do so.

. Verified HIPAA

Global Green Contact Center

July 2013 to March 2014

Energy Conservation Specialist

. Set appointments for homeowners in the DFW, Austin, and Houston areas

. Check to see if homeowners qualify for government stimulus plan

NBTY October

2010 to July 2013

Product Information Specialist

. Assisted customers with any specific questions and other detailed

information on our products

. File product complaints for concerned and/or upset customers

. Assist customer in placing an order with our company

Southern Concepts - February 2009 to October 2012

Direct Care Staff

. Took personal care of clients

. Cooked and clean kitchen daily

. Gave clients medicine at required times daily and hourly

. Took clients on outings

Crescent Processing Company

January 2009 to February 2012

Call Center Representative

. Took inbound and outbound calls

. Maintained a professional and courteous attitude at all times

. Provided customer service and handle any issues customers had with

products

. Sold products to customer for home appliance

Skills

. Customer service skills

. Mathematical Skills

. Communication Skills

. Technical Writing Skills

. Working well with other

. Multi-tasking skills

EDUCATION

New Beginning Christian Academy High School - Diploma

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