Quality Assurance Staff

Michelle L. Sloan, MSW

Summary

My strengths include: clinical assessments, counseling, intakes, crisis intervention, case management,

program development and ensuring adherence to multiple regulatory systems including hiring and training

staff. My professional scope includes staff/program development, working with adults, children, adolescents

and adults with challenging behaviors to also include HIV/AIDS, (MR), (MI), and (DD).

EXPERIENCE

Director of Care Programs, The Women’s Collective

Washington, DC 2013 to Present

The Women’s Collective is a female lead organization who provides services to HIV positive women in the Washington DC area

with counseling, case management, transitioning clients from the prison system into the community, and social support services.

Additionally, the organization provides services in HIV prevention, Policy & Advocacy and screening and education.

Accomplishments

Provide direct staff supervision for the HIV Services care management team

Support team development through direct staff training and development activities

Conduct utilization review and quality of care monitoring activities in conjunction with development activities.

Participate in the development, implementation, and evaluation of quality improvement and performance improvement initiatives

and other related projects within the DC HIV services community.

Ensure that standards of HIV care and chronic care delivery models and are consistent with current professional standards and

consistent with the Mission, Vision and Values of the organization

Provide client care management and utilization review activities in conjunction with established HASTA/HRSA HIV Services

care management/utilization review teams

Promote and facilitate a multidisciplinary approach to coordination of care and plan operations among disciplines

QIDP (Qualified Intellectual Disabilities Professional), RCM of Washington

Washington, DC 2012-2013

RCM of Washington is an organization which supports adults with Developmental/intellectual disabilities in residential and

8814 Hunting Lane Laurel, MD 20708

Phone: 240-***-****

E Mail: *********@*****.***

Michelle L. Sloan, MSW

support services and career services.

Accomplishments

Supervise and coordinate the work activities of assigned staff. Perform aspects of personnel management including assisting in the

hiring, training, orientation, guidance, consultation and job performance appraisal of assigned staff.

Applied methods and principles of evaluating active treatment goals and needs of the individual

Lead the individual's circle of support team in developing and evaluating specific program goals, problems or changes including

but not limited to quality assurance; case record review; Staff training; team building; equipment utilization; policy and procedure

development; efficiency and effectiveness issues.

Responsible for development of the Individualized Service Plans and serve as the co-chair of the IDT meetings.

Responsible for the organization of consumer files.

Develop ongoing staff training and competencies on individual active treatment goals and objectives as well as advocacy of behalf

of the individual

Conduct quality assurance reviews to ensure ongoing program compliance and adherence state, and federal standards.

Facilitate client needs and requests, including maintaining consumer schedules and individual files.

Prepare internal and external reports including annual court reports

Responsible for compiling monthly progress and behavioral reports for assigned individuals and forwarding reports and any

supplemental information to appropriate residential facility staff, guardians, and to the Individuals file.

Collaborate with day programs, prison systems, nursing team and allied health professionals

Determine assignment of staff to residents based on the resident’s preference, resident's needs and employee abilities.

Address staff work issues with the program director and staff.

Program Coordinator, Compass

Silver Spring, MD 2012-2013

Compass is an organization which supports children, and adults with Developmental/Intellectual disabilities in residential and

support services and career services.

Accomplishments

8814 Hunting Lane Laurel, MD 20708

Phone: 240-***-****

E Mail: *********@*****.***

Michelle L. Sloan, MSW

Supervise House Managers and Residential Counselors

Provide budget oversight

Develop client Treatment Plans

Supervision over client service delivery

Preparing discharge plans for clients reentering the community from juvenile justice/jail

Prepared/Developed Individual Plans

Provided goal writing, and psychiatric interviewing trainings

Court reporting

Home visiting and referrals to community resources.

Family Centered Specialist, IFCS

Landover, MD 2007-2012

Institute of Family Centered Services is dedicated to the health and safety of the children, youth, and families, and strives

to empower those families to successfully raise their children within a normalized environment.

Accomplishments

Individual/ Family clinical assessments

Treatment Plan/Service Plan development training

Crisis assessment/intervention in collaboration with DJS/DSS and multiple court systems

Conducted home visits and assessment for appropriate level of care

Help incarcerated individual’s transition to the community

Provided case management to individuals and families

Attended court with clients as appropriate and prepared court reports (please reframe more artfully)

Program Director, ARCC/RHD

Rockville, MD 2006-2007

8814 Hunting Lane Laurel, MD 20708

Phone: 240-***-****

E Mail: *********@*****.***

Michelle L. Sloan, MSW

Regional Health Development is a 24 hour substance abuse treatment facility that provides wide range therapeutic

services in the Rockville area.

Accomplishments

Report Directly to HUB Management.

Program Development/Group trainings

Budget oversight

Responsible for hiring/terminating staff

Shift oversight

Quality Assurance

HIPPA/OSHA Officer- responsible for training and ensuring staff adhere to guidelines

Treatment Planning/Resource Linkage

Aftercare/Discharge Planning

Supervised 23 social workers/administrators; to ensure the quality of care provided to the clients.

Responsible for all the day to day operations of the 2 programs.

Clinical Operations Manager, Fihankra Place, Inc.

Washington, DC 2005-2006

A specialized Teen Services Program. All clients in this program are committed wards of D.C., dually diagnosed, homeless, and

have severe criminal backgrounds.

Accomplishments

Implement appropriate procedures and provide oversight for quality assurance of clinical procedures for Fihankra Place Wellness

Center and Residential Program.

Reporting directly to Executive Management, provide recommendations to enhance the quality of the delivery of services.-

Maintain a working knowledge of DMH, HIPAA and PIC (Private Insurance Companies) policy standards, which affect billing

procedures, IPC documentation, record keeping, staffing requirements, and reporting requirements.

Maintain a working knowledge of CFSA (Chapter 63) policies, and provide Quality Assurance for ITILP (Independent

8814 Hunting Lane Laurel, MD 20708

Phone: 240-***-****

E Mail: *********@*****.***

Michelle L. Sloan, MSW

Transitional Individual Living Plan) and Case Records

Liaison between Wright Medical Consulting and Fihankra Place Wellness Center as we complete the process in becoming paneled

with the PICs.

Take lead role in researching all details surrounding issues pertaining expanding our services into P.G. County. -In cooperation

with Clinical Director, via Medisoft management program, monitor remaining status of clients service provision, due to required

DMH pre-authorization system

Clinical Therapist/ Social Work Supervisor, ABC, Inc.

Largo, MD 2004-2008

ABC, Inc is a mental health clinic that provides a wide range therapeutic services to children, teens and families in the DMV area.

Accomplishments

Provide clinical assessments

Weekly therapeutic Services

Referrals to outside resources

In-service trainings for foster parent

Supervise 6 Master’s level Social Workers

Provided goal writing, and psychiatric interviewing trainings

Social Worker, Child and Family Services Agency/ T.L.O

Silver Spring, MD 2001-2003

A specialized Teen Services Program. All clients in this program are committed wards of D.C., dually diagnosed, homeless, and

have severe criminal backgrounds.

Accomplishments

Provided clinical/psychiatric assessments

Clinical case management services

Linkages to area resources

8814 Hunting Lane Laurel, MD 20708

Phone: 240-***-****

E Mail: *********@*****.***

Michelle L. Sloan, MSW

Home studies/ I.C.P.C

Individual/ and family counseling

Vocational/ Educational services

Provide court services/ liaison.

Clinical Social Worker, YSPN/Boston Police

Boston, MA 1998-2001

A grant funded program that has a partnership with The Boys and Girls Club and various Boston Police stations. Youth Services

Provider Network, Worked primarily with the Homicide Unit.

Accomplishments

Conducted intake and clinical assessments

Provide emergency home visiting

Emergency Individual and family psychotherapy

Clinical case management

Attended all Boston Police school roundtables

Provided community referrals/links to after school programs

Empowered teenagers in their job search

EDUCATION

Masters in Social Work, Simmons College

Boston, MA Graduated May 2000

Bachelor of Science: Psychology, University of Massachusetts

Boston, MA Graduated May 1997

8814 Hunting Lane Laurel, MD 20708

Phone: 240-***-****

E Mail: *********@*****.***

Michelle L. Sloan, MSW

April 2014

Below is a brief summary of my professional background.

I am currently the Director of Care Program at The Women’s Collective in Washington, DC. The

Women’s Collective is a female lead organization who provides services to HIV positive women in the

Washington DC area with counseling, case management, and social support services. Additionally, the

organization provides services in HIV prevention, Policy & Advocacy and screening and education.

I have over 15 years supervisory experience and 22 years of experience counseling

individuals/families; from the school setting, to the homeless population, to court/criminal justice

systems.

My strengths include: clinical assessments, counseling, intakes, crisis intervention, case

management, program development and ensuring adherence to multiple regulatory systems including

hiring and training staff. My professional scope includes staff/program development, working with

adults, children, adolescents and adults with challenging behaviors to also include (MR), (MI), and

(DD). I have years of experience supervising, training and managing staff.

I appreciate the time you have taken to review my cover letter and resume. If you have any

questions regarding my experience and training please contact me using the contact information

provided on my resume. I look forward to hearing from you soon.

Thank you for your consideration,

Michelle Sloan, MSW

References:

1. Freda Smith, HR Director RHD 202-***-****

8814 Hunting Lane Laurel, MD 20708

Phone: 240-***-****

E Mail: *********@*****.***

Michelle L. Sloan, MSW

2. Laurel Blanco, Supervisor IFCS 240-***-****

3. Dawn Valentine, MPH Director RCM 240-***-****

4. Dr. Jennafer Kwait, Ph.D Director of Programs TWC 202-***-****

8814 Hunting Lane Laurel, MD 20708

Phone: 240-***-****

E Mail: *********@*****.***

Contact this candidate