Customer Service Administrative Assistant

RASHMI KUKREJA

Résumé

************@*****.** (Mob) + 905-***-****

CAREER SUMMARY

A motivated professional having over 10 years of diverse work experience. Bring a unique blend of customer

service, business development & office administration to the table. Have worked in service industry &

manufacturing sector both in Canada and India, therefore possess multi-cultural and multi geography experience

PROFESSIONAL EXPERIENCE

2011 - 2014: SHREE CONVEYOR SYSTEMS PRIVATE LTD, New Delhi, India

Manager - Customer Service & Administration

Conceptualized & created a formal Customer Satisfaction Index and ensured data

collection to track performance on an annual basis. Improved customer satisfaction level

by over 35% from base by ensuring adherence to systematic client engagement program

Won 2 new accounts for the firm by being single point of contact for the client and

effectively liaisoning between finance, engineering and sales teams to come up with a

acceptable client solution

Attended to inbound customer calls, segmented queries and ensured that each query was

addressed by the concerned department in a time-bound manner

Prepared quarterly reports on market updates, competitive landscape and circulated the

same to top management and business development teams

2010 - 2011 C.J. TOURS & TRAVELS PRIVATE LTD, New Delhi, India

Senior Customer Service Executive

Single point contact for all outbound marketing activity for the firm

Attended to inbound calls, built relationships with clients and ensured high customer

satisfaction levels by proactively providing travel solutions to clients

Segmented the customer base and provided customized travel solutions for clients

depending upon their needs, in a rapidly growing and dynamic environment

2001 - 2003: BERKSHIRE SECURITIES, MISSISSAUGA, CANADA

Marketing & Administrative Executive

Successfully arranged bookings for financial planning seminars and played a support

role in converting walk-ins to clients

Interacted with several fund companies and developed various marketing and advertising

initiatives

Received insurance applications, effectively handled paperwork till policy issue,

undertook systematic record keeping and client documentation

2001 – 2002: INVESTMENT PLANNING COUNSEL OF CANADA LTD, MISSISSAUGA,

CANADA

Telemarketer (Part-time)

Solicited new business for the firm by making cold calls and by encouraging higher

utilization of existing clients

Received the “best performer award” for the month of April

RASHMI KUKREJA

Résumé

************@*****.** (Mob) + 905-***-****

1998 – 1999: E.I. DUPONT LTD., NEW DELHI, INDIA,

Administrative Assistant- External Affairs & Legal

Coordinated activities between Dupont and advertising agencies for new product

launches, advertising campaigns and major sponsorships/ promotions

Assisted in drafting diverse legal documents, within company policies, such as franchise,

lease, employee housing, supplier contracts and kept records for subsequent legal action

1996 - 1998: BABAJI MAGAZINE, NEW DELHI, INDIA

Office Coordinator

Handled subscriptions and customer inquiries for an average circulation base of 20,000

readers and successfully increased advertising revenue by 20%

1994 – 1996: CORPORATE COURIERS LTD., MUMBAI, INDIA

Senior Customer Services Representative

Part of a team that developed a new client tracking system, the implementation of which

resulted in a 25% higher customer satisfaction level

Organized quarterly sales meetings and major conferences attended by senior

management

EDUCATION

2003: CANADIAN SECURITIES INSTITUTE, TORONTO, CANADA

Canadian Securities Course

NATIONAL INSTITUTE OF INFORMATION TECHNOLOGY, NEW DELHI

1993:

Diploma in Programming & Systems Management

1990 - 1993: LADY SHRIRAM COLLEGE, DELHI UNIVERSITY, INDIA

B.Com (Hons), 1st Division

PROFESSIONAL DEVELOPMENT & EXTRA CURRICULAR ACTIVITIES

Undertook Life Licensing & Accident and Sickness Exam to sell Life Insurance

products in Canada

Certified Yoga, meditation and reflexology professional with 200H certification in

Ashtanga Yoga, Teacher Training certified by Yoga Alliance, 500H Hatha Yoga -

Certified by Yoga Alliance International

8 week practical training course in Acupressure Reflexology

Participated in several plays on TV and have won best actor awards at school

PERSONAL INFORMATION

Citizenship: Canadian

Current Address: 3185, Neyagawa Blvd, Oakville, ON, L6M 0P4, Canada

Permanent Address: A-434, Defence Colony, New Delhi- 110 024, India

Languages known: Fluent in English and Hindi, working knowledge of Punjabi

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