Human Resources Customer Service
Resume:
LENORE S. LITWIN, SPHR
South Lyon, MI 48178
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PROFESSIONAL EXPERIENCE
CSIG HOLDING
Senior Leader, Culture and Performance 07/13 – Present
As the Senior Culture and Performance Leader for Corso Care, a CSIG Company, I am the main point of contact for all managers
at regional level and above. Corso Care is a health service company that provides patient advocacy care, private duty home care,
certified home care and outpatient services. Additionally, we provide caregiver services at 13 independent and assisted-living
facilities. In this role, I:
• Understand the business, anticipate and assess gaps between business needs and people systems/capabilities while
recommending and implementing strategies to combat and fill gaps.
• Develop people and processes at all levels of the organization.
• Own performance feedback and goal setting process which meet the unique needs of the business.
• Serve as Champion to roll out all initiatives across assigned businesses.
• Actively resolve employee relations issues.
• Promote employee engagement and motivation through assessment, unique career progression opportunities and
employee development.
• Approve all termination and negotiate separation packages, if appropriate.
• Work with Talent Acquisition on regional hires.
• Developed Return to Work programs, reducing workers’ compensation costs.
• Implemented new Time and Attendance program for upwards of 800 employees, including design, development and
deployment of time clocks and web entry systems. Project Manager for entire project, including over 75 properties.
• Implemented successful mentor program
• Am the Guardian of culture and the Heartbeat of the organization.
MIPRO CONSULTING 02/07 – 04/13
Director, Human Resources
As the first HR Director for this start-up company, I developed the Human Resources Department. I managed the relationships
with Delivery, Operations and Finance, and researched and wrote all HR plans and policies relating to people management at
every phase. As is the case in many small-to-medium organizations, my role also encompassed many tasks far outside the
typical HR range. My accomplishments include:
• Brought Human Resources “to the table” to participate in strategic planning and development with senior management.
• Developed meaningful and worthwhile performance assessment/talent management system, which eliminated the boring
and often useless annual review process and replaced it with a working tool which allowed individual goal setting and
ongoing performance discussion between manager and employee.
• Developed employee on-boarding process. Successful on-boarding led to better assimilation of employees into MiPro
culture. An effective and efficient on-boarding process addresses both the tactical and strategic elements of on-boarding
and also sets the stage for further employee and corporate gains.
• Oversaw payroll processing. Went from 3 different vendors and systems to one comprehensive system which allows both
HR and Finance to easily access necessary reports.
• Negotiation of health, disability, life and accident insurance policies. Roll out of open enrollment to employees, including
all meetings and processing. Successfully reduced cost of both health and workers’ comp insurance, and capped
disability costs by entering into a multi-year contract.
• Managed employee relations. Since 90% of staff worked remotely, this involved understanding each employee
individually and recognizing their preferred style of communication. Oversaw quarterly Town Hall meetings to ensure that
off-site employees felt “in touch” with corporate office and vital financial and client information was shared on a regular
basis, in a format and at a time that was convenient.
• Oversaw and approved all employee training. Each consulting employee is allotted 40 hours per year for professional
training; I work with each employee to find training possibilities and make recommendations to managers about training
needs.
• Developed compensation system, including writing job descriptions, review of salary surveys and development of
incentive compensation, salary minimums, means and maximums for each position.
• Responsible for all meeting and conference arrangement, including transportation, negotiation and arrangements with
hotel for lodging, food and meeting space. Every meeting, from luncheon event to weekend getaway for entire staff, was
smooth and seamless.
• Directed staffing process, including resume review, scheduling of interviews, travel arrangements, reference checking,
development of offer and offer letter. Manage negotiation process.
• Successfully handled all employee terminations and guided managers through the process.
JUNIOR ACHIEVEMENT 09/05 – 11/06
Director, Programs and Volunteers
In this role, I managed the implementation and expansion of JA programs, directed all recruiting, training and program
management, monitored all programs for adherence to models and quality maintenance, managed the marketing to all education
customers and consultants, and developed budget and yearly planning calendar for all program and volunteer activities. Also
acted as chief program liaison to Board of Directors. My responsibilities included:
• Directed all activities of Program staff, including procuring funding through civic organizations, recruiting and renewal of
commitments of schools/teachers and business leaders in order to secure top caliber consultants and maintain program
quality.
• Together with Marketing Committee, developed, implemented and evaluated the Area marketing plan.
• Developed a budget for all programs and program-related activities and a yearly calendar for the Program Department
that included timetables, procedures and responsibilities to be accomplished. Implemented a plan to coach and develop
skills of Program Managers and administrative staff.
• Managed program quantity and quality; assured consultant recruiting and retention through individual renewals and
company liaisons. Developed and managed/implemented training programs and training evaluation. Managed the
placement and scheduling of trained consultants. Solicited feedback from participants through a final evaluation
instrument.
• Managed or delivered sales presentations to new districts, schools and prospective teachers. Assured renewal
commitments of schools/teachers. Reviewed forecasts and interim reports with Education department personnel.
Participated in education community to assure JA’s position in the education community.
• Recruited, trained, evaluated performance of education staff.
AMERISURE INSURANCE 07/02 – 09/05
Senior Human Resources Consultant
Provided consulting services in functional areas of human resources, including staffing and employment, employee relations, job
evaluation, benefits administration, organizational development, bench-strength analysis, training development and delivery, and
special projects.
• Managed staffing and internal placement process for client base. Consulted with managers and supervisors on hiring
process, succession planning and employee development. Screened and interviewed candidates. Made hiring
recommendations.
• Provided internal consulting services to employees and managers on problem situations. Effectively and comprehensively
managed employee relations situations using skills of investigation, facilitation, and mediation to provide for the best
outcome. Managed unemployment filings and processes for nine states.
• Developed and delivered specialized training sessions, including strategic staffing, workplace violence avoidance, and
performance assessments. Managed new employee program for entire organization, including development and delivery
of training programs.
• Development and management of Amerisure campus relations program for all nine customer service centers.
• Participated in development departmental goals, objectives, and recommend necessary changes. Worked to assure
attainment of corporate goals. Recognized with a number of special achievement awards by management and staff.
• HR liaison to community and charitable projects.
EDUCATION Bachelor of Science, Business Management
Numerous advanced classes and seminars in various human resources-related subjects
CERTIFICATION Senior Professional in Human Resources (SPHR)
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