Customer Service Manager

Takara Granville

* ******** *****

Rochester, New York 14608

585-***-****

****************@*****.***

OBJECTIVE

To obtain an entry level position in administration with an opportunity for

growth and advancement.

SUMMER OF QUALITIFICATION

. Experienced working in an administrative clerical capacity

. Excellent management and customer service skills

. Excellent interpersonal and communication skills

. Detailed oriented with superb organization skills

. Highly knowledgeable working with office equipment

. Ability to service diverse communities

. Provides supervision to adolescents

EDUCATION

Bryant & Stratton AAS Business Administration

May 2006

Bryant & Stratton Health Service Administration

Projected

BS Degree (continuing education) May

2015

SOFTWARE SKILLS

. Microsoft Word, Access, Power Point, Outlook

EXPERIENCE

ACC Business (AT&T) Rochester, New York

January 2012 - February 2014 Case Manager

. Assist supervisors in managing several companies to keep them

operating and make sure they have service without interruption.

Provide service for internet, telephone, conference calling, and

private lines for Skype.

. Manage accounts for Goodwill Industries, Enterprise, Apple Bees, major

hospitals and their franchise accounts. Assist our providers who

provide service for Verizon Centrilink, AT&T partners.

. Bill accounts and process payment

. Manage multiple accounts lines on account

. Process documents, prepare mailings, maintain files

Sutherland Global Services Rochester, New

York

September 2009 - December 2011 Customer Service

Representative

. Processed telephone calls for customers, trouble shooting, diagnosed

and resolved technical questions and concerns

. Prepared billing and payment agreements

. Responsible for updating accounts and documentations on existing and

non-existing complaints for accounts

. Customer service point of contact for resolution

Urban League Rochester, New York

February 2009 - September 2009) Administrative Asst

(Intern)

. Organized files for the Director of Family & Children Services

Division

. Create and modify documents using spreadsheets

. Customer Service Support - Front Desk Reception

. Managed incoming and outgoing mail distribution

Pralid Rochester, New York

May 2007 - July 2008 Community Support Specialist

. Assisted in the development and implementation of individual service

planning on the behavioral objectives plans.

. Maintained progress notes, staff logs and completed all other program

documentation data used for recording.

. Developed and maintained budget sheets for each resident

. Assisted resident with daily life skills.

Reconciliation Christian Center Rochester, New York

December 2006 - May 2007) Outreach Coordinator

(Intern)

. Assisted low income families in their community needs

. Coordinated services for shelter, food, and clothing

. Facilitated activities of daily living skills - household maintenance,

hygiene awareness, meal planning, shopping, money

management/budgeting, transportation, education, and health and human

services.

Huther Doyle Outpatient Clinic Rochester, New York

July 2005 - January 2007 Intake Specialist

. Answered and screened calls, multi-line phone system

. Scheduled appointments for counseling

. Provided crisis intervention and conflict management as needed

. Monitored urine screens and test results

. Assisted clients with intake paper work

. Assisted medical billing with systems for insurance purposes

. Typed letters, memo, and correspondence as requested from Counseling

team

REFERENCES UPON REQUEST

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