Loan processor

Angelo Castello ******.*.********@*****.*** 714-***-****

Summary:

Extensive management, mortgage, sales and customer service experience. Effectively operates in a tea m

environment while focusing on production, solutions, and customer satisfaction.

Professional Experience

Account Manager II/ Associate Customer Advocate – Home Retention Division/Fulfillment/Customer

Assistance -Bank of America, Brea, CA Feburary2008– Present

Leverage and share best practices across all levels in order to achieve performance goals

Managed a pipeline of approximately 85 associate loans with the highest security

Evaluated and collected financial and monetary documents and statements

Initiate and service loan modifications with extensive product and system knowledge

Extensively reviewed credit reports to determine eligibility

Processed origination and refinance loans for in house loans, FHA/VA and Conventional loans

Worked well under pressure and successfully exceeded call handle time goal

Successfully negotiate arrangement such as settlement, workout and repayment plans.

Kept up to date and implementation of policies and procedures relating to the FDCPA.

Exceeded productivity standards while maintaining superior quality in Customer Assistance.

Mortgage Specialist – Quick Loan Funding, Costa Mesa, CA April 2005-January 2008

Analyzed customer’s financial history to grant loan in accordance with risk management

Conferred with representatives of credit associations and other businesses to exchange information

concerning credit ratings and forwarding addresses

Managed a pipeline with a minimum of 75 borrowers a month.

Guided borrowers through the entire loan process, initiated the loan, received documents, processed,

underwrite and close the loan.

Handled inbound calls for borrowers looking to refinance their homes

Door to door sales rep/Team Leader- Calpac authorized ADT dealer August 2002- April 2005

Went door to door selling home alarm systems and signing up new customers for new service as well as

converting competitors customers to ADT’s

Managed a team of 8-10 reps and assisted in closing agreements

Conducted sales training and daily sales workshops

Maintained quality paperwork and payment handling.

Education

Golden West College - Huntington Beach, CA. - Attended courses in Business and Business Management.

Mt. San Antonio College - Walnut, CA. - Attended courses in correctional science and criminal justice.

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