Manager Customer Service
Resume:
JUNIORGROSSETT
Jackson, NJ **527
H: 732-***-**** ace83x@r.postjobfree.com C: 732-***-****
CONTRACT/DOCUMENTATION MANAGER
Extensive experience in the Leasing Industry with specific expertise in documentation, credit analysis
and collection.ExcellentNegotiator with great internal and external customer service skills and proven
record of success.
PROFESSIONAL EXPERIENCE
SIEMENS FINANCIAL SERVICES, INC. 2005 – 2013
Contract/Documentation Manager
hrough to the preparation for funding.Signing authority of $4Managed daily activities of the small to
middle ticket department, including origination of documents tM.
• Monitored progress payments and make presentation on financial results to Senior Management
• Collaborate and review processing procedures with the Division’s Financial Group sales force and
make recommendations to Sales Director when necessary.
• Collaborated with internal Attorney to streamline leasing documents to meet expectation of
small ticket customers, reducing turnaround time from 8 to 4 hours.
• Worked closely with internal Attorney to negotiate and create addenda template from
origination documents, reducing turnaround time from 24 to 8 hours.
• Worked as a key member of the project team that transitioned small ticket leasing documents
from manual to being compute generated, thereby enabling 2-4 hours turnaround time.
• Utilized Info Lease & Rapport system (word version of Info Lease) to manage portfolio.
• Resolve contracts processing issues with internal & external customers. (i.e. Vendors &
Accounting Department)
• Monitor & maintain requested information in system and shared with other department as
neded.
• Review scope of work and provide feedback to the respective stake holders.
SIEMENS MEDICAL SOLUTIONS USA, INC. 1999 – 2005
Contract/Documentation Manager (2001 – 2005)
Managed daily operations of the small ticket department including origination of documents through
preparation for funding. Authority to approve credit up to $600k; document signing authority of $2.5M.
• Worked closely withRisk Department to create a credit scoring model to auto approve hospital
customers, resulting in a turnaround time of less than 2 hours.
• Member of project team that developed a proposal to senior management to divide the
documentation operation into small to middle and large ticket, which increased customer focus.
Lease Administrator (1999 – 2001)
Responsibilities included the origination of documents for middle to large ticket leases; worked closely
with credit analysis and provided assistance to other lease administrators.
• Collaborated with Risk & Asset Management department to ensure that all requests were turned
around within 2-4 hours.
• Support Sales activity, Perfection of security interests, performed verification of rates using T-
value software and follow up with customer to ensure timely return of documents.
• Reviewed documents to ensure proper execution and recommend the shipment of equipment
from manufacturer to customer
JUNIOR GROSSETT
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CHARTER FINANCIAL, INC. 1998 – 1999
Contract Specialist
Responsibilities included contract Documentation of middle to large ticket transactionsfor several
independent vendors. Completed extensive UCC-1 searches, working closely with the Accounting
Department to ensure that company’s return was met. Tracked daily rates published in the Wall Street
Journal. Worked closely with Credit Officer, Legal Department and Collection Department.
AT&T CREDIT CORPORATION 1987 – 1998
Account Manager (1996 – 1998)
Responsibilities included contract documentation of middle to large ticket transactions of NCR
Corporation. This included preparation of documents, inception and funding, sales activity support,
perfection of security interests, verification of rates, and end user customer services.
Account Manager(1990 – 1995)
Documented large ticket transactionsto support business of AT&T Corporation and Reseller Vendors,
including preparation of documents, inception and funding, sales activity support, perfection of security
interest, and blending & verification of rates. Assisted Credit manager during credit
investigations.Signing authority of $350k.
Credit Manager (1987 – 1990)
Responsible for analyzing and making credit decisions on small to middle ticket leasing transactions.
Partnered with Account Managers on documentation and signature issues; worked closely with
Portfolio Asset Manager.Individual credit authority of $350k.
BROADWAY BANK & TRUST COMPANY 1984 – 1987
Junior Credit Analyst
Responsible for making credit decisions, analyzing personal credit bureau reports, skip tracing and
collection of delinquent accounts.
EDUCATION
B.A., Business Administration(Economics/Finance), Ramapo College, Mahwah, NJ
A.A.S., Data Processing, Passaic County College, Paterson, NJ
PROFESSIONAL DEVELOPMENT
Advanced Leasing & Financing Workshop
How to Motivate, Manage and Lead a Team
Siemens Management Training Program
Excel & Power Point (2007)
Supervisory Skills
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