Customer Service Sales
Resume:
Jessica Buckridge
Astoria, NY 11103
***********@*****.***
Experience:
The Anthem LLC, Assistant Property Manager, New York, NY August
. Manage calendar of move-ins and move-outs and deliveries for building
with ~500 units.
. Manage monthly on-site rent collection and maintain database of rent
checks for ~500 units.
. Serve as first point of contact for all customer service inquiries
regarding the management office.
. Reduced office supply expenses by 30%.
. Responsible for maintaining online tenant database with current tenant
information.
. Responsible for coordinating moves with incoming and outgoing tenants and
moving companies.
. Responsible for inspecting apartments and hallways for damages after move
outs.
. Coordinate painting, cleaning, and turnover of apartments with Building
Manager.
. Responsible for maintaining database of available storage space for
tenants.
. Responsible for filing incoming invoices, and maintaining file of paid
invoices.
. Perform other filing and administrative tasks as needed.
Fandom Cosmetics LLC, Co-Founder & Director of Marketing May
2013 - Present
. Co-founded an independent cosmetics company, designing, researching, and
aiding in the development of a product line consisting of over 150
products.
. Developed all company marketing campaigns and promotional materials
generating $30,000 in sales over the first six months of business.
. Designed company logo.
. Spearheaded expansion of product line to include bath and body products
and supervised process from research and design to product development and
release.
. Responsible for designing, creating, and scheduling all content for
social media presence, and maintaining all social media accounts,
including Facebook, Twitter, Tumblr, Pinterest, Instagram and YouTube.
. Responsible for creating and maintaining spreadsheets tracking sales,
inventory, and expenses.
. Serves as Art Director for product photoshoots, including scouting
locations, designing looks for models, as well as designing, editing, and
producing the final advertisements.
. Responsible for coordinating domestic travel for events, including
flights, hotels, and car rentals.
. Responsible for handling customer service inquiries.
. Manages a team of interns who have taken on some mailroom and social
media duties.
Disney Theatrical Productions, Sales Associate, New York, NY
October 2007 - Present
. Act as a greeter for incoming guests, as well as providing information
and customer service.
. Responsible for the maintenance, organization, and operation of
various theatre sales locations.
. Execute heavy volume of cash and credit card transactions, as well as
up-selling our products.
. Assist in taking the monthly inventory of all products in our New York
stockroom.
. Assist in the training of new sales associates.
. Perform duties of supervisory and managerial staff in the event of
their absence.
. Ensure that all guests receive a magical Disney experience during
their visit.
. Recipient of various awards for enthusiasm and excellent sales.
Dellas 5 & 10, Shift Manager, Cape May, NJ June 2012
- August 2012
. Responsible for overseeing daily operations of retail store and quick
serve soda fountain.
. Managed a staff of cashiers, cooks, cleaning and stocking crew to ensure
smooth operation.
. Performed all closing duties including counting deposits, processing of
daily reports, and safe audits.
. Assessed inventory and assisted in selection, reordering and display of
merchandise.
. Processed invoices and purchase orders, ensured that incoming inventory
was put into the system.
. Trained new cashiers in our POS software, and store maintenance
procedures.
. Handled any customer service questions or complaints, as well as employee
infractions.
. Ensured that standards of cleanliness, and organization are maintained
throughout store.
. Maintained a cheerful and positive demeanor both on and off the sales
floor.
Shakespeare Theatre Company, Dresser, Washington, DC
February 2012 - May 2012
. Organized and preset costumes in dressing rooms, and in the wings before
each performance.
. Performed quick changes and assisted actors with costumes during
performances.
. Maintained appearance of costumes through laundry, dry cleaning, and spot
repairs as needed.
Infinite Variety Productions, Costume Designer, New York, NY August
2011 - December 2011
. Researched Vietnam War history to ensure historical accuracy of costumes.
. Researched purchasing options to create quality costumes within a limited
budget.
. Organized a complete budget for the costume department.
. Took measurements, and completed alterations, construction, and
distressing for costumes.
Swiss Post Solutions, New York, NY May 2011
- October 2011
Assignment: Executive Reception and Invoicing for Natixis
. Answered multi-line phone, provides information and directs calls on
executive floor.
. Maintained calendars for eighteen conference rooms on two floors,
including executive floor.
. Managed registration of visitors in security's building access system,
and greets visitors upon arrival.
. Trained new receptionists on both non-executive and executive floors.
. Created Excel spreadsheets for department contacts, conference room
equipment, and extensions.
. Edited and reformatted the Receptionist and Office Services manuals.
. Responsible for categorizing invoices and assigning charges to the
appropriate department.
. Confirmed amounts of incoming invoices with contracts and purchase
orders.
. Responsible for copying and filing invoices, and maintaining database of
incoming invoices.
. Performed other filing and administrative tasks as needed.
Perennial Resources International, New York, NY February
2011 - May 2011
Assignment: Receptionist for William Vitacco Associates
. Responsible for answering multi-line phone and directing calls.
. Kept log of appointments with Department of Buildings examiners, and
borough commissioners.
. Logged and labeled outgoing mail, and confirmed deliveries to and from
the company.
. Maintained spreadsheets for both appointment log and outgoing mail
log.
. Greeted clients and maintained tidy appearance of lobby.
. Performed light filing and other administrative tasks as needed.
New World Stages, Sub Wardrobe Supervisor, New York, NY November 2010
- January 2011
. Organized and preset costumes in dressing rooms, and in the wings before
each performance.
. Performed quick changes and assisted actors with costumes (including
wigs) during performances.
. Maintained appearance of costumes through laundry, dry cleaning, and spot
repairs as needed.
Macy's Thanksgiving Day Parade, Costume Crew, New York, NY
November 2010
. Organized and distributed costumes to parade marchers prior to
departure for parade route.
. Checked in parade marchers, and confirmed receipt of all necessary
costume pieces.
. Collected and packed costumes for safe storage at the completion of
the parade.
NYMF, Wardrobe Supervisor, New York, NY September 2010 - October 2010
. Assisted in the load in and load out of all costumes, props, and set
pieces for the show.
. Assisted actors with costumes and makeup, and maintained organization
of dressing room.
. Maintained appearance of costumes through laundry and spot repairs as
needed.
EBE Ensemble, Julius Caesar, Wardrobe Supervisor, New York, NY
July 2010 - August 2010
Romeo and Juliet, Wardrobe Assistant, New York, NY
. Attended fittings with Costume Designer, took notes on costumes, and
made alterations as needed.
. Assisted in daily load in and load of out all costumes and related
equipment.
. Performed quick changes and assisted actors with costumes during
performances.
. Maintained appearance of costumes and shoes through spot cleaning and
heavy repairs as needed.
Education:
CUNY Hunter College, New York, NY August 2007 -
July 2010
Bachelor Of Arts Degree
Major: Music
GPA: 3.62
Achievements: Dean's List, Golden Key International Honour Society Member
Marymount Manhattan College, New York, NY August
2009 - May 2010
Concentration: Costume Construction (Visiting Non-Degree Student)
GPA: 4.0
Special Skills & Qualifications:
Office Skills:
Very computer literate; experienced in both Windows and Mac operating
systems.
Proficient in Microsoft Office (Word, Excel, Powerpoint, Outlook, Access,
Publisher)
Experienced in Etsy, Shopify, Volusion and BigCommerce eCommerce software.
Experienced in Photoshop, HTML, CSS, web design, social networking; types
90wpm.
Experienced with multi-line phone.
Experienced in a variety of POS software.
Other Skills:
Accomplished in costume construction, including period garments, draping,
cutting, stitching, taking measurements, and developing patterns.
Experience with make-up application and hair styling for theatre and
photoshoots.
Experience with portrait and travel photography.
Musicianship skills, including sight-reading, orchestration, transposition
and transcription.
Experienced traveler, skilled at creating and adapting itineraries.
Conversational French
References:
Available upon request.
Contact this candidate