Sales Customer Service

RaShar Hardin Thomas

Sales Executive

**** ****** ***** - ********, ** 30144

***********@*****.*** - 404-***-****; 404-***-****

Accomplished concept through implementation marketing professional that has successfully launched new

companies and infused innovation into established companies and products.

Demonstrated expertise in consumer behavior, demand generation, social media, business development,

cloud technology, mobile technology, marketing, new product development, and strategic planning.

* Ability to integrate business disciplines and customer intelligence into marketing strategy and execution to

get breakthrough results

* A leader in a broad range of activities such as product definition, identifying channels and corporate

relationships, branding and large direct sales campaigns

* Instituted a wide variety of data-driven market analysis and customer acquisition programs through

Search Engine Optimization (SEO), Search Engine Marketing (SEM), Pay Per Click (PPC), and Social Media

Marketing

* Possess the ability to motivate and engage employees and consumers

* Natural ability to process analytically and integrate information from several sources

* Can visualize concepts to improve product profitability through marketing efforts

* Experience creating and executing CRM, loyalty, and acquisition programs

* Proficient in partner management, development and co-marketing program development and

implementation

Expert at demand generation, marketing automation and revenue performance management, maximizing the

value of limited marketing resources and investments through closed-loop integration and optimization of sales

and marketing processes.

• Senior marketing executive with proven track-record in delivering a variety of enterprise-level software

solutions, including business process management, IT infrastructure management, talent management, real-

time web personalization, business intelligence and application development.

• Ideal executive for start-ups or new initiatives, with hands-on management style that delivers a balance of

marketing strategy and execution.

• Experienced with all phases of marketing, including demand generation and revenue performance

Accomplished concept through implementation marketing professional that has successfully launched new

companies and infused innovation into established companies and products.

WORK EXPERIENCE

Sales Executive

FSV Payment Systems - Houston, TX - 2011 to 2013

Sales of bank card to HR & VP of companies

*400-12,000 employees to direct deposit

* CSR & Sales of cards & services

* Extensive Salesforce experience

*Inbound /outbound calls 200+ daily

*Extensive contact with "decision makers" i.e, CEO/HR in financial field

*Financial sales experience

+

Small Business Customer Service Representative

AT&T - Atlanta, GA - 2009 to 2011

Customer service representative to retain small business accounts and sales of various new products that

were new in the phone services industry.

• Resolving customer service issues, trouble shooting & maintaining clientele as happy clients with retainable

customers.

SEM Manager of Sales

Webxites, LLC - Houston, TX - 2006 to 2009

Manager of internet marketing sales and SEO

• Services via mailings, internet and telesales.

• Extensive information on marketing online with Yahoo as well as Google as participants for businesses and

their websites.

• Sales professional with one call close on big ticket items such as SEM packages of $ 699.99-$15,999.99

marketing packages.

• Developed marketing and promotional strategies in compliance with the ethics of our company. Projects

ranging from 2-6 months relied on my personal involvement to be efficient and effective in communication and

meeting and exceeding the clients' expectations on their anticipated websites online.

• Very aggressive sales with one-on-one personalized service obtaining and maintaining the sales and

business relationship with clientele.

• Effective bid management for 30+ accounts monthly ; review budget with client & re-analysis market,

competitors strategies, & also what needs to be implemented /or excluded from current budget every 20-25

days.

• Personal service in bid management. Monthly reviews &personally managed Excel spreadsheets reinforced

by Salesforce software of data interoffice.

Sales Manager II

Tom Heard Ford Dealership - Arlington, TX - 1995 to 2005

Various sales of used and new cars and SUV's

• Light loan processing experience. Progressed from Sales Associate to Sales Manager by exemplary service

and profits in volumes in sales.

• Took dealership from $3k month loss to $54K month profit within 18 months.

• Hired, trained and managed over 26 personnel. Managed budget, purchased vehicles, sales, inventory,

service and parts.

• *Year 1: "Rookie of The Year": achieved 323% of goal.

• *Year 2: Achieved "Top 25"status within company in ten years.

• *Year 4:"Top Sales Person in Region" 6 times in my 9 year span. Exceeding $1.35 Million in sales in the

annual reports.

EDUCATION

B. S. in Business/Accounting

University Of Phoenix

2011 to 2011

Associate

Home School

1992

SKILLS

salesforce word Microsoft' seo management

ADDITIONAL INFORMATION

MSI College

Six Sigma Green Belt Lean Certified

04/2014

MSI College

Project Management Lean Certified

02/2014

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