Customer Service Representative

Chad Hemp

**** ******** **** ** ********@*****.***

Plano, Texas 75023 214-***-****

Summary of Qualifications:

I am an accomplished manager with 11 years of experience dealing with front-

of-house and back-of-house restaurant operations who has the ability to

keep staff professionally motivated and productive while maintaining

integrity and productivity. The ability to multitask and complete

assignments on-time is the fundamental backbone of my work ethic.

Highlights:

Staff training and development

Successful in managing staff morale while increasing productivity

Proficient in Microsoft Office

Type 60 wpm

Excellent communication skills

Reliable and professional with attention to detail and thoroughness

EDUCATION:

Rasmussen College: One year complete studying Business Management and

Criminal Justice

Osseo Senior High School: Received diploma June 1999

Experience:

Prince Food Systems:

Catering Manager October 2011- March 2014

Design visual displays for executive meetings in preparation of caterings.

Prepare and organize caterings. Review catering invoices. Delegate and

manage staff duties. Deliver excellent customer service to all guests.

Perform daily assignments regarding opening and closing of restaurant.

Elemental D cor:

Administrative Assistant August 2007- October 2011

Provided excellent customer service to guests. Performed data entry on all

products ensuring accurate data input for reliable reporting. Prepared

coordination of visual displays. Performed and supervised inventory of new

and existing merchandise and supplies. Managed proper markdowns,

restocking of new merchandise, order preparation, and shipping of

merchandise.

Old Navy:

Loss Prevention Service Representative June 2005-August 2007

Supervised all managers and employees and logistical activities. Ensured

proper customer service. Managed incoming call coordination,

troubleshooting and negotiating of complaints and service issues with the

goal of customer retention, while performing other various office duties.

Woolley's Steakhouse:

Supervisor November 2003-June 2005

Greeted all guest in a timely manner. Scheduled group functions, seated

guests according to server rotation, and assisted with serving drinks and

food while taking instruction regarding miscellaneous assignments as

needed. Supervised staff while general manager was unavailable and took

the lead in preparing assignments for staff members.

References

Available upon request

Contact this candidate