Customer Service Sales

MARY GINA JACOB

Orlando Fl *****

***- ***- ****

Office Employment- Financial Professional

OBJECTIVE

I am seeking a challenging multi- faceted position that would utilize my strong attention to detail

as well as my organizational and analytical skill. I posses an expectional aptitude, to design for

Implemented training programs to concisely communicate company policies; Personally I find it

expectionaly rewarding to helping people.

GENERAL INFORMATION

CAREER LEVEL: SENIOR (10+ Yrs exp)

JOB SEARCH STATUS: ACTIVELY LOOKING

SEEKING: FULL TIME

COMPENSATION REQUIREMENT: NOT SHARED

RESIDENCE: ORLANDO FL 32824

TRAVEL PREFERENCE: YES

WILLING TO RELOCATE: YES

EXPERIENCE

CEO of Navigating Consulting, (SELF -EMPLOYEED) Orlando Fl 02/2009 - Present

Paralegal & Professional Doc Prep Service

-Preparing legal documents such as Bankruptcy, Divorce, Immagration, Living Trusts and Taxes.

- Day to Day consulting with clients as professional and superb organizational skills.

- Preparing the daily schedules ensuring the proper work flow was being distributed.

- Managing 10+ staff, creating a positive working environment. Providing motivation and

support for staff. Team building in which resolving differences between team members and

making sure they are all working in the same direction.

- Developing marketing and public relation strategies. Using media production, researching

online tools as facebook and twitter to bring more cliental. Monthly advice on the company's

products in popular local English and Spanish papers.

- Supervising the marketing team and scheduling staff according to needs of the business.

-Ensuring all team has knowledge on all products, promotion and marketing meeting and events.

- Assembled new hire packages, input timesheets and payroll software.

- Responsible for the Company's employees to obtaining a tax preparer course and certification.

Technology related to ATX 2009 AND 2010.

- Input data into tax preparation software to review and complete.

-Prepared and managed the budget and financial department; As well Managing and planning

Travel, all business trips, and network events.

Coventant Security Orlando Airport Orlando Fl 07-2012/06-2013

- Log in; notify the departments and personnel of Airport employees, trucks, contractors, and

vendors by checking credentials, inspecting trucks; insure that all visitors have received

screening of all personal property of weapons or unidentified objects.

-Check lunch buckets and other hand carried items at shift change.

- Improved the daily recording of events and daily activity.

- Creating better working environment which to Improving better communication with

management and the employees.

- Strong Communications Skills.

Century Security & Event Staffing Orlando Fl 06-2012/ PRESENT

Security and Staffer

- Must have Strong Leadership and communications Skills

- Century Staff services include registration assistants, lead retrieval, typists, badge pullers,

information desk personnel, ticket takers, room/session monitors, show office managers,

host/hostess, show floor runners, floor manager assistants, directional, bilingual staff, and

fulfillment staff.

- Guarding the convention center which protecting the safety of all the people.

- Creating a strong guest service orientation.

MCR Equity Financial Group Orlando, FL 07/ 2007 -05/2009

Sr. Financial Advisor, Management

- Obtained verifications of personal, employment and financial information.

- Exceptional superior abilities to help individuals examine their long term and Immediate financial

situation, negotiated on behalf of client with all lenders to reduce interest rate on loans, resolve

fees, and obtain forgiveness for late payments.

- Accomplishing strong leadership and my strong sales ability to Improving their overall Financial

Picture; Conducts Financial Needs Analysis and recommends appropriate course of action for

quickest debt resolution.

- Designed the training of 1000+ employees, Ensuring interpretation and communication of all

the procedures are consistent and accurate.

- Traveled between 10 other offices every week to managing, to ensuring support of employees

and the daily goals.

- Creating a positive culture for the employee outreach, building strong and excellent

interpersonal skills. Ability to interact with each other to help motivate and achieve common

goals.

- Recruited top best 20 employees to positively find solutions to saving $8 million dollars a day

which I was able to create the Retention Department. Decreasing the amount of returns and being

able to improve overall companies financial future.

Coach Prime outlets in Orlando Flo &Lenox Mall in Altanta Ga

August 2006 - July 2008

Sales Consultant

-Responsible for the opening and closing of cash distribution in the store. Including daily

banking and safe verification, calculation and accurate posting of sales to the ledger.

- Supervise the team of 100+sales according to the coach values and standards by supporting

them as a team so we all can meet our daily goal.

-Created excellent product knowledge and ensuring the team members of knowledge of

products, campaigns, promotions and merchandising guidelines.

-Provided strong customer service modeling high-level service to all guests and associates

-Ability to take own initiative and take responsibility for actions ; Ability to work strategically,

tactically and operationally.

-Achieved million dollars in sales in first six months.

-Responsible for creating a positive energetic environment; consummate professional, particulate

and an attitude for anticipating clients needs.

H&M Retail Store, New York,NY October 1999-February 2006

Management /Expansion Team/HR Support

- Developed the Expansion Team ( group of the best 100 employees from Sweden to United

States to travel state to state help build the overall look of the stores according to companies

guidelines. ) Opened the first 100 in stores in the United States.

- Project management capabilities with ability to work independently or in a team.

-Day to Day Management Development; Strong organizational and problem solving; Ability to

multi-task in a fast paced environment and prioritize effectively . Making sure to be clear and

convincing when communication goals, information and expectations to staff.

- Creating Strong merchandising skills with the ability to drive the business through creativity

and extensive fashion knowledge and to plan and achieve long and short term goals.

-Supervise the team according to companys values and standards by supporting them as a team

so we all can meet our daily goal.

-Created the training, workshops, and development strategies for each member of the team;

which used superior ability to maintaining a positive, energetic working environment.

- Teamed up with the visual merchandiser to coordinate all aspects of the concept of the space

and placements according to plan efficiently throughout the opening.

-Maintaining the communication and feedback with the store manager, expansion team and the

staff members.

- Served as Information and Communication Manager for the Human Resource Office, which

filing participation reviewing applications and enrolling new hires.

- Ensuring interpretation and communication of policies and procedures are consistent &

accurate.

Education

Virginia State University, Petersburg, VA

A.A. Communications

References

Available upon request.

Contact this candidate