Customer Service Manager
Resume:
Kimberly Jones
Douglasville, GA 30134
Phone: 678-***-****
**********@***.***
OBJECTIVE
I'm a reliable, self-motivated individual seeking a position where I can
maximize my multilayer of management skills, quality assurance, program
development, training experience, customer service and to be an asset to an
organization.
SUMMARY OF QUALIFATIONS
Result-oriented, high-energy, hands on professional, with a successful
record of accomplishments in Management. Major strengths includes strong
leadership, customer service, excellent communication skills, competent,
strong team player, attention to detail, as well as supervisory skills
including hiring, termination, scheduling, training, payroll, and other
administrative tasks.
EDUCATION
Herzing University, Atlanta, Georgia
Bachelor of Science, Health Information Management, 2011
Master of Business Administration in Healthcare Management, 2012-present
PROFESSIONAL EXPERIENCE
Metro Atlanta Ambulance Services
Marietta, GA
Billing Specialist manager
12/2005-present
1. Billing commercial and private insurance
2. Medicare and Medicaid
3. Auditing and viewing claims
4. Reimbursement, appeals, and collections
5. ICD-9 and CPT Coding, Accounting, Customer Service, Training
employees, Multi-line Phone systems
Save Rite
Fairburn, GA
Bakery Manager
01/2005-10/2005
1. Successfully managed the store bakery, increasing sales by 40
percent through quality food and exceptional service.
2. Maintained expenses below budget through accurate planning,
waste reduction, purchasing, and cost-effective operating
procedures.
Wendy's Restaurant
Atlanta, GA
Manager
08/2001-10/2004
1. Accountable for budgeting, cost control, payroll, general
accounting, and full profit and loss.
2. Hire, train, motivate, supervise, evaluate, and scheduling
employees.
3. Estimated food and beverage costs, and control inventory
4. Maintain excellent customer service by stressing how important
customer service is in all weekly employee meetings.
5. Promote from Assistant Manger to Co Manager based on exemplary job
performance.
Pizza Hut
Tuscaloosa, AL Riverdale, GA
Manager
09/1998-08/1999 09/2000-8/2001
1. Overseen inventory, control, ordering, payroll, profit and
loss, food and quality control of food products.
2. Hire, train, motivate, supervise, evaluate, and scheduling
employees.
3. Maintain excellent customer service by stressing how important
customer service is in all weekly employee meetings.
Hardee's Restaurant
Tuscaloosa, AL
General Manager
08/1999-8/2000
1. Accountable for budgeting, cost control, payroll, general
accounting, and full profit and loss.
2. Hire, train, motivate, supervise, evaluate, and scheduling
employees.
3. Investigated and resolved customer's complaints by ensuring customer
satisfaction and repeat business.
4. Maintain excellent customer service and kept the restaurant in
outstanding conditions.
SKILLS
ICD-9 AND CPT Coding Medical Terminology UB-04 billing forms
MS Office Suite MS Word Reimbursement
/Excel/Quickbook
MS PowerPoint Multi-line Phone Spreadsheets
Systems
Accounting Collections Insurance Denials
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