Customer Service Administrative Assistant
Resume:
Krisztina Gothard
* ****** ******, ***********, ** L4A 4H4 416-***-****
Stouffville, ON L4A 4H4
*********@****.**
August 5, 2014
Subject: Sales Support/ Manager
To whom it may concern,
Please consider this letter of introduction as an expression of my interest in exploring
employment opportunities with your organization.
My experience has helped me to develop numerous skills that can be transferred to any
new endeavor. Please take a few moments to review my resume that highlights several
ways in which I may be able to help support your organization’s growth in the short-term
and the long-term.
Skills, Abilities, Work Ethic and Potential include:
• Organizational: prioritize to meet deadlines; often hand in projects ahead of time.
• Phone management: well developed customer service and listening skills
• Fast track learning; can pick up new tasks quickly, enjoy taking on new challenges
and would be willing to undergo training as necessary.
Throughout my career, I realize the importance in today’s marketplace of customer
satisfaction and the delivery of top-quality service and I am willing to go the extra
mile to promote these features fo a successful business. Further, I will stand behind your
organization with pride and as an independent or team player, always abiding by rules
and regulations.
I welcome the opportunity to meet with you and discuss the value I would add to your
team as a Customer Sales /Manager for Photo Lab Support worker. Looking forward to
set up an appointment for us to meet.
Sincerely,
Krisztina Gothard.
Enclosure.
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Krisztina Gothard
7 Albert Street, Stouffville, ON L4A 4H4 416-***-****
Higlights
With a strong focus and extensive background in Customer Care and Office Administration, I
hope to obtain a position in a progressive company that will enable me to utilize my skills and
work experience.
Profile
• Excellent Organization skills and listening skills.
• Excellent written and verbal communication skills
• Excellent presentation skills
• Superior working knowledge of MS Office (Word, Excel, PowerPoint and Outlook)
• Excellent in Typing
• Experienced in AccPac and Simply Accounting and Navision.
Employment Experience
Management of Portrait Studios 2014 Present
As part of the largest network of certified photographers in Canada with 300 studios.
I have proven record as an achiever. Especially if we meet our week goals and match up the customer’s
greatest wants and needs.
Managed studios and best helped them grow as photographers, and associates.
I am responsible getting goals each week along with making sure my revenue goal worksheet is filled out and
that my associates understand how to fill it out. Besides training new comers how to be best photographers,
handle
Customer Care Representative 2010 2012
Fellini Fine Wines, Keswick, Ontario
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Krisztina Gothard
7 Albert Street, Stouffville, ON L4A 4H4 416-***-****
Promoted new products; explained product specifications to customers; gave vinery information
tours; trained new employees on monitoring fermentation and filtration processes.
Administrative assistant and Care Representative 2000 2012
TKM Canada, Toronto
Responded to customer inquiries; Processed customer telephone and email requests; created
and maintained customer files; process orders and accepted payments; resolved customer
complaints regarding shipment delays; liaised with shipping companies; processed refunds for
returned products.
Receptionist 1997 2000
IKS International, Granby/QC
Greeted visitors; responded to client telephone, email and in person inquiries; mailed out,
organized and filed invoices on a daily basis; managed client files; processed invoices and
contacted customers for payment; purchased office supplies.
EDUCATIONAL BACKGROUND
18th ofMarch2011 Computer &Business Career College
Diploma in Business Financial Management
Toronto, ONT
17th of June2008 Computer &Business Career College
Diploma in Basic Bookkeeping Level 1 and Level 2
Toronto, ONT
19th of May 2000 Formation et Gestion Pro Sante M.R. Inc.
Diploma in Secretariat Dentaire
(910, rue Belanger, Bureau 206, Montreal, QC, H2S 3P4 )
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Krisztina Gothard
7 Albert Street, Stouffville, ON L4A 4H4 416-***-****
– Dec1995 City of York High School
Graduated with an O.S.S.D with high academic standing
Toronto, ONT
COMPUTER SKILLS
• Excellent knowledge of Windows, Microsoft Office programs like Word, Excel and
Outlook, Summit V, and Smart Query. Including typing skills.
• Proficient in word processing, spreadsheet maintenance, and internet.
• Worked on accounting programs such as AccPac and Simply Accounting.
• Able to learn new applications/programs quickly and efficiently.
REFERENCES AVAILABLE UPON REQUEST
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