Customer Service Representative
Resume:
KIM N. BROOKSHIRE
Objectives
To secure a position with an established company that offers advancement opportunities. A place
where quality work performance is equal of importance as providing quality service with strong
ethics and practices.
Summary Of Qualifications
Demonstrated achiever with exceptional knowledge in Customer Service, Data Entry, and
accurate detailed performance. Able to build solid productive relationships with management,
customers, and peers. Skilled at learning new concepts quickly, working effeciently with active
listening, courtesy, politeness, helpful while under pressure, and communicating ideas clearly.
Proficient and knowledgeable of multiple computer environments and software
packages.
Call Center (High Volume)
Customer Service (14+ years)
Data Entry
HIPPA and PII laws
Leadership skills
Apple and IBM compatible computers, Word Perfect, Microsoft office, Internet, Intranet, Multi
phone lines Operation, Keyboarding, Data Entry (55 wpm/10,000kph)
Professional Experiences
Terminix June 2013 to March 2014
Customer Service Representative
Responded to customers’ inquiries or complaints regarding company products, contractual
agreements, licensing, and billing via incoming calls
Coordinate problem resolution with appropriate departments
Researched and review problems with regard to company policies
Vastec (Contract) August 2012 to April 2013
Document Specialist
Preparation of physical HIPPA paper work through removing staples, sticky notes, and dog
ears
Accurate separation of patient files
Scanning documents into system by Quick Pro computer system
Meeting expected hourly productivity standards
Alorica (Contract) May 2010 to December 2011
Responsible for inbound phone calls explaining proration of charges and account
modifications
Handling escalations with knowledge of products to up sell accounts
Responsible for meeting required matrix for number of calls, length of calls, quality of calls,
while creating customer loyalty with one call resolutions
Freedom Healthcare
Customer Service Representative (Contract) December 2009 to April 2010
Responsible for understanding all lines of business benefits, medical management process,
demographic change process, process of changing primary care physicians
Authorizations and claims inquiries
Implementation of enrollment, disenrollment, open enrollment procedures
Working independently while understanding the necessity for communicating and
coordinating work efforts with other employees and organizations
United States Postal Service
City Mail Carrier October 2007 -October 2008
Load/unload trays, containers of mail pieces or parcels weighing up to70lbs
Prolonged standing, walking, or reaching
Organization, Separation, bundling, routing of mail
Establishing a productive method of prioritizing mail classes
Organizational skills and meeting time sensitive deadlines
CitiGroup
Mail room clerk January 2005-March 2008
Securing and placement of printed checks, investment statements, IRA balances and online
check payments.
Manual separation and insertion of checks/statements into envelopes
Determining proper postage thru a metering machine, adjusting zip codes for scaling
purposes
Optical scanning, taping, utilization of adhesive devices
Print shop Processor
Creating spreadsheets by internal applications using recorded inventory numbers maintained
during shift
Disbursement of trays, bundles, pallets of paper document to different work stations
Accurately inputting information into system while making time deadlines
Labeling and tracking of input/output data
United States Postal Service
Data Conversion Operator (Contract) July 2005-January
2007
Accurate keying of different address information for automated sorting equipment
Using essential information to apply bar code on mail
Meeting productivity goals, Data entry 55wpm/10,000 kph
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